Greetings Mr. Sanjoy Gupta!
It is indeed a pleasure to write to you. I hope you find my mails and inputs, if not overwhelming, at least pleasing and gratifying.
While my journey on roads is commanded with your Brand M&M, the off road hassles are governed and managed by some very professional and empathetic human beings. One such human being is Mr. Raghav Sharma from Koncept automobiles Pvt Ltd, Service Station at Sec 37 Gurgaon who has been truly instrumental in ensuring that I was not mentally battered with the noise generated in my newly acquired THAR (DL 3C CU xxxx)!
Like I would have not imagined, some really annoying sound started taking toll on my road journeys in my new Thar and I was a little hassled for future maintainability pursuance.
This man Raghav not only identified the defect, but rectified the same with due diligence and expeditious delivery. He also registered the defect, being the first in M&M Thar acquaints and assured that in the future endeavour also if there is no physical damage, the part will be replaced without any cost and burden.
While I continue to drive my Thar with the feeling of acquiring the Road Presence, my parents enjoy their rides in the 2013 bought XuV 5OO (CH 01 AR xxxx). Even in the recent maintenance of the XuV5OO, some truly professional work has been delivered wrt Suspension works and now the Car runs really smooth on the Bumpy Roads.
To put on records, I have also taken a test ride of your newly acclaimed venture of XuV 7OO and on my referral, an Army Colonel has booked his XuV 7OO at Koncept Automobile, Lajpat Nagar this week.
I shall try and do my bit on the platform of thanksgiving to your Organisation and professionals, I wish you keep up with the challenges on your bumpy roads and keep delivering such amazing pieces of Masterminds of Car Manufacturing and of course the maintenance thereafter.