About Mahindra - Customer Care

Awesome experience - new XUV buying

Just to let you know that it was a thrilling feeling to receive my new Opulent Purple XUV W8 FWD. I was very excited when I drove the cheetah out and we all loved the XUV, the colour, engine and of course the majestic drive !!

And the majesty of the XUV is complimented by the excellent support and welcome we had at Anantcars, Bannerghatta road branch. Even though it was a Christmas holiday, they made feel so special during the handover ceremony, entire family was overwhelmed. The season's cake was icing on the joy !!. It was the best handover ceremony I had attended so far.. Special mention to Sales advisor Dinesh who patiently helped me right from test drive to on-time delivery all through last 5 months clearing my queries, multiple visits and unexpected delays from my side. Special thanks to him for all the help in clearing the documentations for loan and registration during my overseas travels. So does finance team ( Mahadeva and Jagdish) who helped to clear the loan in unbelievable speed. Special thanks to Anant cars team for all the help in getting all the things done without any hitch and minimum involvement from me.

Yes, my rating on this experience in 10/10.

Coming together is the beginning, working together is progress, maintaining relationship is success

I wish to place on record my appreciation for the way my complaint was dealt with and fixed.

My Scorpio developed a problem with the airconditioner. I called Reegan your service advisor and informed him of the problem and the urgency since I am planning to go out of station with the car.

He requested me to come to the garage and had the car checked and informed me that the motor for the blower was stuck. It was decided that the only course of action was to replace the blower and assembly. He arranged this immediately and the car was delivered to me in about an hours time, and within the estimate given to me.

This is the sort of service that I expect from your company, and must give credit to Reegan for his handling the matter.

Dear Sir,
I am Prof. Vipinendran K, a very satisfied customer of your service center. This is the first time I have serviced my Quanto (4th service - paid service) at the Zulaikha Motors Pvt. Ltd. Keelkatalai, Chennai service center. I had done the initial 3 free services with their Ambattur centre.

The service was excellent, right from the initial booking, reception and Service coordinator and Manager were very courteous and friendly. My special thanks to Mr. Sridhar, Service Manager and Mr. Anabarasan for their efforts in the timely delivery of my vehicle. They were very informal and friendly and I would say I made a few good friends at Zuliakha Motors (an added bonus for getting my vehicle serviced!!)

The vehicle has run around 1000km after the service and I am very happy with its performance till date.

I am delighted to see Zuliakha Motors and Mahindra taking a lot of effort and doing a lot of hard work to satisfy the customer. Wish you and your entire service team all the very best in all your endeavors.

Keep it up.
Looking forward to a long and fruitful relationship in the years to come

Warm Regards,
Prof.K.Vipinendran

I would like to take a min here and want to provide a very satisfactory feedback on Mahindra with you Hamesha App. I own an XUV 500 W10 and I use this app from day one without any issues.This Application has all details for owner or to the User whilst it eases out all the worries of going to the service station or dialling to the service station toll free number for service appointments or to check the bill status or service history etc. This well-developed app has all the necessary required information from the end user for their use. There are lots other options as well which can be accessed through the app like set the reminders, service notes, track and payment, Mahindra network, direction to the workshop, feed-back. It doesn't stop there, it even provides application tour for understanding the app. The best option is SOS which is very much needed at the time of vehicle break down. I would like to appreciate the team who has developed this application without any flaws and making the Users day with delight. Mahindra Team is playing a major role to get their standard widened in all the aspect and nothing less to compete with the global competitors!! Kudos Team !! Keep up the good work.

Hello - hope you're well.

I wanted to take this opportunity to express my gratitude to Mr Atish of Koncept Mahindra's Mathura Road workshop.

Over the past 2 months, he has been forthcoming and has catered to a Mahindra car owner's imminent & immediate need. Whether its my own car or a request to help my neighbour/friends, he has been extremely helpful.

Once again, thanks Mr Atish & Team Mahindra!

Greetings Mr. Sanjoy Gupta!

It is indeed a pleasure to write to you. I hope you find my mails and inputs, if not overwhelming, at least pleasing and gratifying.

While my journey on roads is commanded with your Brand M&M, the off road hassles are governed and managed by some very professional and empathetic human beings. One such human being is Mr. Raghav Sharma from Koncept automobiles Pvt Ltd, Service Station at Sec 37 Gurgaon who has been truly instrumental in ensuring that I was not mentally battered with the noise generated in my newly acquired THAR (DL 3C CU xxxx)!

Like I would have not imagined, some really annoying sound started taking toll on my road journeys in my new Thar and I was a little hassled for future maintainability pursuance. This man Raghav not only identified the defect, but rectified the same with due diligence and expeditious delivery. He also registered the defect, being the first in M&M Thar acquaints and assured that in the future endeavour also if there is no physical damage, the part will be replaced without any cost and burden.

While I continue to drive my Thar with the feeling of acquiring the Road Presence, my parents enjoy their rides in the 2013 bought XuV 5OO (CH 01 AR xxxx). Even in the recent maintenance of the XuV5OO, some truly professional work has been delivered wrt Suspension works and now the Car runs really smooth on the Bumpy Roads.

To put on records, I have also taken a test ride of your newly acclaimed venture of XuV 7OO and on my referral, an Army Colonel has booked his XuV 7OO at Koncept Automobile, Lajpat Nagar this week.

I shall try and do my bit on the platform of thanksgiving to your Organisation and professionals, I wish you keep up with the challenges on your bumpy roads and keep delivering such amazing pieces of Masterminds of Car Manufacturing and of course the maintenance thereafter.

Hello - hope you're well.

Having and had great service experiences during my trips to himanchal Pradesh.

This is my fourth service experience since my upgradation from xuv 500 to 700.

Mr Nitesh and other staff are damn humble, polite and energetic, I never waited.

Once again, thanks Mr Nitesh & staff!

Greetings Mr. anandmahindra!

I am really impressed by Mr omendra and narain automobile Lucknow

Service was outstanding for my xuv500 so thanks for giving me excellent service @NarainAutomobi4 #QWIKservice #mahindraQWIK #why_up_mahindra

I appreciate efforts taken by Mr. Gyan at NSB Goregaon for doing an important work of linkage wiper in my XUV 500.

Generally whenever we visit NBS Mr Gyan and his team has always helped with quick and good services.

I am always satisfied with the work.

Once again, thanks Mr Gyan & team!

#BellaryMotors Mahindra Service centre (Wadravatti,Gangavathi)thank you

for your very quick response and service as we got stuck in our XUV500 middle of the way from Goa to Hyd.

appreciate your timely service and support #mohammadAli @anandmahindra @MahindraRise @MahindraXUV500

@sireeshauto @anandmahindra @Xuv300Club Very good service and a very helpful staff.

Deepak Kumar has been really helpful since the beginning through my insurance claims.

Really satisfied with the hospitality and service.

Respected Sir, Good day!!!

Not sure where and to whom I should start appreciating in this email. Because as a team you have done collectively an amazing job right from following up my vehicle from the beginning of parts ordering and delivered it on time. Have multiple brands of car but have never seen such a service and detailed follow up on the actions taken up by your team. Though have several vehicle both officially and unofficially but my car with MARAZZO was the most luckiest and admired vehicle by me.

Unfortunately the parts was not available when I asked to the Relationship Manager Mr.Nirmal after he was order the parts and keep on following me till delivery time ,the way your people took care of me and my emotion was amazing. All people in your organization were absolutely professional and beyond that I can feel a personal touch with them with the way they were addressing my query and concerns immediately and also the doubts clarification .

I got my car delivered on today 9.5.2023 Which I informed the issues was rectified completely , Mr.Nirmal taking care of my vehicle personally , it felts like wow!! after done the work and it was absolutely beyond my expectations, where I want to take this opportunity to thank all of the team members who were part of the journey. I’m happy to give any testimony anywhere for the level of service your guys have done in the past and continue doing the same.

Below are the list of people I can recollect but which doesn’t mean others have not contributed. As I don’t know their names I was not able to quote here but convey my thanks and appreciation to your team and hope this small token of appreciation might be an motivation factor to your team. Once again thanks a lot for your service and attention shown towards the customer. Below are the list of people I could recollect, thanks to keerthana for done her part very well throughout the smooth delivery& Good gesture and Front desk mam also receiving me with warm welcome. Kudos to the team Ampl Mahindra Guindy. I wish this has to continue from you end guys love your work. May god bless you !!!

1. Mr.Nirmal RM

2. Keerthana CXM

3. Chandrasekar (Supervisor) Technician

And many to be added but unfortunately as I don’t know their names I was not able to add.

Apologies if I could have misspelled any ones name.

Thanks &Regards

Prakash. P

9/5/2023 10:59 am

Gentlemen

Good Evening. I own a XUV 500 2018 , which has so far covered about 38994 Kms. I sent the vehicle for demand repairs Mr. Magesh had attend my vehicle and addressed my issue and handover the vehicle in perfect conditions. Such a excellent work . I get my car serviced only at AMPL Mahindra @ Guindy regularly.

Mr Magesh, Service adviser @ AmPL Mahindra Guindy , took incharge of my vehicle. The detailed investigation he carried out, the structured way he communicated the issues with me, and ensuring that the additional surprises that came up during the servicing were also addressed, putting up with my impatience for getting my car back was really impressive.

The end result of my car being as good as new in the main functional areas has made me really happy, as I love my XUV 500.I think that such a repair work could not have happened so successfully for the customer, if not for the dedicated, customer-focussed approach of Mr Magesh. In fact, I felt like giving a token reward to him. Instead of that, I am giving this feedback to you.

Thanks to entire Ampl team for the dedicative work kudos to entire team and Ms. Keerthana support me for the delivery and checked the vehicle along with me, she also took care of the vehicle thanks to her.

With Regards

Santosh

9/5/2023 5:51 pm

Hello Team,

This is an appreciation email from a happy Mahindra customer.Recently I went to Maya Automobiles at Mogra, WB for my XUV3OO free service after 20K km's (been there after 5K & 10K as well) and below is my feedback:

Right from the beginning I was assisted by Shilpa who understood my problem that I won't be able to visit the service centre due to my office work and she promptly arranged for a pickup of my car from my residence which is approx. 40KMs from the SC. Full marks to her for that!

A couple of technicians who came to pick up my car were very knowledgeable, professional & understood the issues that I was facing & they vowed to get those issues resolved.

Before they started the work they called & took my approval for the total cost that I need to bear. They mentioned a figure and said that it may be less if a certain spare part would not be required. Best part was the invoiced amount was much less as that spare was not required. As far as I understand, most of the SC's would try to extort but Maya Automobiles didn't. Thanks to Tamal for the same.

All in all, I went to pick up my car in the evening and returned a happy customer.. I would like to send my best wishes for all the hard work they are doing to keep their customers happy and hope they keep up with this momentum, going forward as well.

Thanks

Atanu Neogy

10/5/2023 6:03 pm

Dear Mahindra,

This is regarding the positive feedback and appreciated to Relationship manager Mr.Magesh and the Technician who done the Quick work to my vehicle and excellent job done .

Today I came by Walk in and look at the service center there is a lot of vehicles in workshop so I thought my vehicle will get on Saturday only seriously. But the best part is magesh and his technician given the vehicle in 6 hrs with all works were completed. I cant believe it. What a punctuality they are maintain and the services were done Good & well in Guindy branch which has been taken care of Mr.Magesh RM .

The Magesh checked and analyzed my car service history, based on the report advice the role & responsibility are completely well sound Automobile technical knowledge.After the service, the car looks good and existed to drive for the long drive will keep the post on this.

Moreover Magesh and team did a great Job and recommended move further to the next level position, also request to give the training the same to other RM also.However, the services were good and satisfied, who has been taking care of my XUV 500 TN22DF9957 service. I really appreciate whoever working in my car.

Kindly inform the same to Mr. Magesh and team about the work they have done & servicing in the AMPL Mahindra Guindy which is great and keep continue their job professionally.I am giving the overall-rating of 10/10. This is my happy happy feedback to Mahindra and AMPL Mahindra Guindy. Because I love Mahindra

Special thanks to

1.Magesh and team

2.Mohanavel

The above mail only for them because their effort really appreciable!! & magesh always receiving me with wonderful smile, that’s make me really happy whatever happened he said only one thing I will take care na!! that’s really appreciable to him God bless Brother Magesh. Thank you really

Thanks & Regards,

S.Prasanna Venkatesan

11/5/2023 5:18 pm

Team, Good day !!!

Kudos..! Uppal Service - Mohammed.Subhan (SM),Kumar(SA),Praveen(ASM)

I would like to appreciate the team work . As a team you have done amazing job right from starting to till delivery of my vehicle on time. I Have multiple Mahindra vehicles and from day one i am getting my vehicles service in this location and i had driven my TS07GL4554, XUV3OO about 215575kms as of now and I am enjoying a lot while travelling and every time whenever i had given my vehicle for service i used to get same response and have never seen such a service and detailed follow up on the actions taken up by your team. Though they have several vehicle reporting they used to take care personally especailly Mr.Subhan(SM) is used to be very customer centric person

Even today i Had sent my ScorpioN (N6H97856) for Small DEF light glowing due to low oil, they did it fast and i got my car delivered with in promised time. The way your people took care of me and my urgency was an amazing experience.

All people in your organization were absolutely professional and beyond that I can feel a personal touch with them with the way they were addressing my query and concerns immediately and it was absolutely beyond my expectations which delighted me.

At this platform, I want to take this opportunity to thank entire team of Uppal Mahindra Service who were part of this journey and continue same service support always.

Kindly accept this testimonial on services provided by your guys below.

1.Mohammed.Subhan - SM

2.Kumar Swamy SA

3.Praveen (Asst.Service Manager)

Regards,

G.Shashidhar Reddy

Director

GAR Associates

11/5/2023 6:26 pm

Hello Sir,

This mail is regarding my feedback for your service advisor Mr Vikram in Sireesh Auto, Marathalli, Bangalore branch.

I have been visiting your service center since last 7 years and mostly Mr Vikram has assisted me during my visits. He has been extremely cooperative and promptly helped me for any concern that i have with my vehicle. Giving regular updates, explaining the technicalities of every job done, guiding on the required services for the vehicle and keeping the costing very transparent are some of his qualities which gives him edge over others.

I have never felt any difference in his response based on the amount of work to be done on the vehicle. Be it a thorough servicing or just a bulb change, he has always been prompt n dealt every visit with same importance.

Employees like him surely would keep your customers happy with the experience, just like in my case.

You may reach out to me anytime if you want to get more feedback from me for him.

15/5/2023 5:31 pm

Dear Sir,

I am writing this to express my appreciation and convey thanks to Mr Kantharaju K.C Service Manager and Mr Vijayakanth GM of India Garage, Mysore for their timely help rendered at midnight on 10 May 2023 to continue my journey uninterrupted at crucial time.

I have to travel urgently along with my family in my XUV 500 at midnght of 10 May 23 from Bangalore to Kerala. At midnight 2 AM , in Bangalore-Mysore highway , there was a sudden drastic drop in pick up in my XUV 500. I was tensed as it was very important to reach kerala in time (due to death of close relation). Since travelling in this condition of vehicle was not advisable as travelling ahead involved hilly terrain and another 400 KM to reach my distination. I immediately at midnight, called mobiles of Mr Kanthraju and Mr Vijayakanth which was given by the customer care of ‘With you Hamesh’.

Mr Kantharaju, immediately shared his home location to get the vehicle there to attend the problem and simultaneouslyMr Vijayakanth made arrangement for hired car in case required to continue my jouney. Mr Kantharaju fixed the problem temperorly so that I could reach my destination in the same car in time.

The timely help given by Mr Kantharaju K.C Service Manager and Mr Vijayakanth GM of India Garage at odd hours is highly appreciable. This has reassured me as customer, the confidence in getting help from Mahindra support team any time of the day.

Thank you once again.

Regards,

Captain P K Shivakumar

16/5/2023 7:08 am

Dear Mahindra Service Team,

I am writing this letter to express my utmost satisfaction with the service I recently received at the Mahindra Automotive Service Station in Attapur, Hyderabad. My visit involved the replacement of the silver box of my Scorpio N and 10K second service, and I must say that the overall experience exceeded my expectations.

Right from the moment I arrived at the service station, I was greeted by a friendly and professional staff who were eager to assist me. However, one individual who truly stood out was Mr. Rahmatbhai, (ASM) at Mahindra Service Attapur. His exceptional efforts, customer service skills, attention to detail, and dedication to resolving the issues with my vehicle were truly remarkable. And I appreciate the regular updates I received from him regarding the progress.

I was particularly impressed with the efficiency with which the replacement of the silver box and 2nd Service was carried out. The entire process was seamless, and it was evident that the technicians at Mahindra Service Attapur were highly skilled and knowledgeable. The work was completed within the promised timeframe.

Moreover, I am delighted to report that the infotainment system in my vehicle is now functioning perfectly after replacement of Silver Box. Overall, my experience at Mahindra Service Station Attapur was highly satisfactory. Mr. Rahmatbhai's efforts, along with the expertise and dedication of the technicians, made a significant difference in the service quality.

I highly recommend Mahindra Automotive Service Attapur to anyone in need of reliable and high-quality service for their Mahindra vehicles. The professionalism, expertise, and customer-centric approach displayed by the staff make it a top choice for all servicing needs. I am grateful for their efforts and will definitely return for any future requirements.

Once again, I would like to extend my gratitude to Mr. Rahmatbhai and the entire team at Mahindra Service Attapur for the outstanding service experience. Your commitment to providing excellent service and ensuring customer satisfaction is truly commendable. Keep up the fantastic work!

Sincerely,

Rahul Dange

6/6/2023 9:33 am

Dear Mahindra,

I hope this email finds you well. I am writing to express my sincere appreciation and gratitude for the exceptional service I received from 3 of your employees at HBS Motors in Panchkula, Haryana. They went above and beyond to assist me with my XUV 300, and their dedication and professionalism truly impressed me.

First and foremost, I would like to commend Sakshi, the Customer Relationship Manager at HBS Motors. From the moment I approached her, Sakshi displayed a high level of competence and commitment. She personally attended to my vehicle's needs and provided me with invaluable guidance throughout the entire process. Thanks to her expertise and swift action, my car was repaired much sooner than expected. Sakshi's polite and gentle demeanor made me feel at ease, and her genuine concern for my satisfaction was evident in every interaction.

Secondly, I would like to recognize Sarika, who handled the appointment booking and kept me informed every step of the way. Sarika's excellent communication skills ensured that I was well-informed about the progress of the repairs and any additional requirements. She went out of her way to ensure that I was inconvenienced as little as possible, arranging for a driver to deliver and pick up my car at my home. Sarika's attention to detail and prompt responses greatly contributed to the overall positive experience I had with Mahindra's customer service.

I would also like to extend my gratitude to the driver who delivered my car to my home. Their punctuality and professionalism were commendable, and their efforts played a significant role in making the entire process convenient and hassle-free for me

Overall, my experience with Mahindra's customer service at HBS Motors was nothing short of exceptional. The dedication, efficiency, and friendly approach of Sakshi, Sarika, and the driver were truly remarkable. They have undoubtedly left a lasting impression on me as a customer.

In case I encounter any uncertainties or require assistance in the future, I would be more than happy to connect with Sakshi and Sarika again. Their knowledge and commitment to providing outstanding customer service make them an invaluable asset to your organization.

Once again, I would like to express my heartfelt gratitude to Sakshi, Sarika, and the driver for their outstanding support. They exemplify the values and qualities that set Mahindra apart, and I am grateful to have had the opportunity to experience such exceptional service.

Thank you for taking the time to read my feedback and for providing a customer service experience that far exceeded my expectations. I look forward to continuing my association with Mahindra in the future.

Kind regards,

Sumit

31/5/2023 2:25 pm

Dear Mahindra Team et all,

I am writing this email to express my sincere gratitude and appreciation for the excellent vehicle servicing that I received at Silver Jubilee Motors Hadapsar. As a proud customer of Mahindra, I had brought in my vehicle XUV700 AX7L for routine maintenance (10k kms) and repairs

From the moment I arrived at the service center, I was greeted with a warm welcome by your staff members who were very courteous and professional. Arbaj Sayyed (Service Manager) who was kind and knowledgeable, took time to listen to my concerns regarding the vehicle's performance and provided me with detailed explanations about what needed to be done.

I was particularly impressed by the quality of workmanship from your technicians. They demonstrated their expertise in diagnosing issues with precision and quickly resolved them while keeping me informed throughout the entire process. The level of care they showed towards my vehicle was truly commendable.

Overall, it is clear that you have built an exceptional team that takes pride in providing top-notch service to customers like myself. Your dedication towards ensuring customer satisfaction is evident through every step of the servicing process, from start to finish.

Overall, my experience with Mahindra's customer service at HBS Motors was nothing short of exceptional. The dedication, efficiency, and friendly approach of Sakshi, Sarika, and the driver were truly remarkable. They have undoubtedly left a lasting impression on me as a customer.

Thank you again for making my experience at Mahindra Service Center such a positive one. Rest assured that I will continue to recommend your services highly among friends and family.

Sincerely,

Abhijeet Pawar

28/5/2023 11:14 am

Greetings!!

I recently had to take my car to Koncept Mahindra workshop at Okhla, my car had been damaged and I needed to file a claim with my insurance company and get the side view mirrors as well as rear wiper fixed.

I was a little worried about the process, as I had never done anything like this before, but the manager there (Mr.Bridgeshwari and his team) at the company put me at ease right away. He was extremely friendly and knowledgeable and explained everything that I needed to do in a way that was easy to understand.

The paperwork and processing of my claim and the repair was all completed in just one day, which was amazing! I was able to get my car repaired and back on the road in no time, thanks to the quick and efficient service The manager kept me informed throughout the process, so I always felt like I was in good hands.

The technician who fixed my car also knew exactly what he was doing… and I landed up deciding on getting my electric windows also fixed all due credit to him as I felt confident of his work and Mr Bridgeshwari specially made arrangements to get the electric motor of the windows procured.

Since I was there the whole day the pantry bhaiya kept on asking me for tea and coffee.. Thankyou to them too.

Overall, I am very happy with prompt service and the efficiency with which the whole thing was handled and I feel such employees are an asset to your company.

Thankyou,

Warm Regards

Tshering Yangchen Bhutia

26/5/2023 8:58 pm

Good Evening,

Thar Petrol, Manual

Writing this email because Mr. Sheikhar the workshop manager at Koncept Mahindra sector 37 gurgaon deserves all the praises possible.

He is super alert and proactive as to what is happening on the floor, doesn't let anything slide by.

Brilliant customer service was given to me during my last visit at the workshop. Mr. Sheikar respects the customers time and understands the situation well and acts on it swiftly without any delay. He is proactively involved all over the floor even in places where other people should be doing more than he is.

It is because of employees like him that owning a Mahindra has become a pleasure as the after sales experience has become very satisfying and stress free.

Kudos to Mr. Sheikhar once again for the excellent services provided during my last visit on 19th May, 2023.

Regards

Kartik

22/5/2023 7:08 pm

Hi Team,

I’m visited vvc motors Hitech City body shop handour to Joji.

I hope this email finds you in good spirits. I am writing to express my sincerest gratitude for your outstanding dedication, perseverance, and remarkable support in resolving my recent issue. Your unwavering commitment to customer satisfaction and willingness to go above and beyond have left a lasting impression on me.

From the very beginning, you demonstrated a profound understanding of my concerns and ensured that no stone was left unturned in finding a solution. Your exceptional expertise in sales combined with your impeccable communication skills made the entire process seamless and efficient. It was evident that you genuinely cared about my satisfaction and took personal responsibility for ensuring a positive outcome.

Your patience, attentiveness, and ability to listen attentively truly set you apart. You not only addressed my immediate needs but also took the time to explain every step of the resolution process, making sure I was well-informed and comfortable throughout. Your dedication to providing exceptional customer service did not go unnoticed, and it is a testament to your professionalism.

Beyond your technical skills, I am particularly grateful for your kindness and empathy. Your warm and friendly demeanor made me feel valued and reassured during a time of frustration. Your willingness to invest your time and effort into finding the best possible solution was truly remarkable, and it made a significant difference in my overall experience.

Joji, please accept my deepest appreciation for your remarkable contributions. Your exemplary work ethic and genuine desire to help customers are truly commendable. It is through individuals like you that companies build a strong foundation of trust and loyalty.

I would also like to extend my appreciation to your team for fostering an environment that encourages such exceptional service. The support and guidance you receive from your colleagues have undoubtedly played a significant role in shaping your approach to customer care.

Once again, thank you, Joji, for your invaluable assistance. Your dedication, professionalism, and kindness have left an indelible mark on me. I will gladly recommend your services to friends and colleagues and look forward to any future interactions.

Wishing you continued success and fulfillment in your career.

With warmest regards

Sandeep Gulla

19/5/2023 6:49 pm

Dear Mahindra Service Feedback Team,

I am writing to express my heartfelt appreciation for the outstanding service I received from the Mahindra service team during a recent car breakdown incident. On the 18th of May, I was visiting Bhuj, Gujarat, with my XUV500 car bearing the registration number GJ01HW7031 when an unforeseen breakdown occurred, leaving me stranded and unable to start my vehicle.

In my moment of distress, I promptly contacted the Mahindra service center, and to my relief, within a few minutes, Mr. Satya Upadhyay (Technical Manager) and Mr. Rajiv Varma (Service Manager) arrived at the scene to rescue me. They arrived fully equipped, assessed my car meticulously, and successfully started it. Additionally, they advised me to replace the car battery, keeping in mind that I had to continue my journey to Ahmedabad the following day.

I want to commend Mr. Upadhyay and Mr. Varma for their exceptional professionalism, efficiency, and willingness to go above and beyond their duties. They accompanied me to the battery service center, where they assisted me in selecting the appropriate battery for my car. Throughout the process, they ensured that I received top-notch service even at the battery workshop. Once the car was ready to be driven, they took the initiative to contact me to verify that everything was functioning perfectly.

Being in an unfamiliar city, the assistance provided by Mr. Upadhyay and Mr. Varma was invaluable. Their willingness to help and their dedication to ensuring my car was back on the road in the shortest possible time is truly commendable. Their expertise, prompt response, and exceptional customer service skills made a stressful situation far more manageable.

I would like to request you to recognize the remarkable efforts of Mr. Satya Upadhyay and Mr. Rajiv Varma and convey my sincere gratitude to them on my behalf. They exemplify the values and commitment to customer satisfaction that make Mahindra a trusted and respected brand in the automotive industry.

Once again, thank you to the entire Mahindra service team for their prompt and effective assistance. Rest assured, I will continue to recommend Mahindra to friends, family, and acquaintances based on the exceptional service I received during this incident.

Yours Sincerely

Ajay Dave

18/5/2023 9:09 pm

Dear Mr. Nalavada,

I hope this mail finds you in good health and high spirits. I am writing to express my utmost appreciation for the exceptional service provided by the team of executives at Shivnath Automobiles, Durg, in repairing my XUV700 car within a remarkably short timeframe. I would also like to acknowledge their exemplary professional behavior throughout the process.

On 5th June, I had the unfortunate experience of encountering a mechanical issue with my Mahindra XUV700. Being greatly concerned about the situation, I reached out to the service center at Shivnath Automobiles. From the moment I arrived, the team of executives, including CRM Ravi Prakash, Service Advisor Mahendra Dewangan, Denter Biswjeet Bappa, Painter Bhunewar Yadav, and Tech Personnel Dhanesh and Mukesh, demonstrated a remarkable level of commitment, expertise, and efficiency.

I was particularly impressed by their ability to diagnose the problem promptly and accurately. Despite the workload they faced, they managed to allocate the necessary resources and complete the repairs in a significantly shorter time compared to my previous service experiences. Their swift action not only saved me valuable time but also helped me get back on the road as soon as possible.

Furthermore, I must commend the team for their exceptional professional behavior. They greeted me with genuine warmth, patiently listened to my concerns, and provided regular updates on the progress of the repairs. Their willingness to answer my questions and address any doubts I had exhibited their commitment to customer satisfaction.

Considering the exemplary service and the positive experience I had with the team at Shivnath Automobiles, I believe it is only fair to recognize their efforts. I kindly request that you extend my appreciation to the team. Additionally, I kindly request you to consider providing them with a suitable incentive or recognition for their outstanding performance.

I firmly believe that such acknowledgment is vital in fostering a culture of excellence within your organization and motivating employees to continue delivering exceptional customer service. The team at Shivnath Automobiles truly deserves recognition for their dedication, professionalism, and the manner in which they upheld the reputation of Mahindra & Mahindra Ltd.

Once again, I would like to express my sincere appreciation for the outstanding service provided by CRM Ravi Prakash, Service Advisor Mahendra Dewangan, Biswjeet Bappa, Bhunewar Yadav, Dhanesh and Mukesh, and the entire team at Shivnath Automobiles, Durg. I trust that you will take the necessary steps to acknowledge their efforts and extend my gratitude to each team member.

Thank you for your attention to this matter. I look forward to hearing from you regarding the steps taken to appreciate the team at Shivnath Automobiles.

Regards,

Ram Mehar Singh

Deputy Commandant

SHQ Durg

Border Security Force

07 June 2023 11:16

Hi Mahindra,

I had recently entrusted my vehicle, XUV 700, for service at the Ampl service center in Guindy. Unfortunately, during the course of my visit, I unintentionally left an envelope containing a substantial amount of money, specifically Rs 25,000, in one of the compartments of my vehicle.

To my immense relief and surprise, you personally took the initiative to locate the misplaced envelope and promptly returned it to me. Your remarkable act of integrity and dedication speaks volumes about your character and professionalism. It is exceedingly rare to come across individuals like you who prioritize honesty and demonstrate such a high level of personal ethics.

Your actions have not only restored my faith in humanity but have also set an exemplary standard for others to follow. In an era where integrity and trustworthiness seem to be diminishing qualities, you have reaffirmed my belief that there are still individuals who embody these virtues wholeheartedly.

I want to acknowledge the immense effort and personal commitment it took for you to ensure the safe return of my hard-earned money. Your actions have gone beyond your professional responsibilities, and I cannot express how grateful I am for your honesty.

I believe it is essential to recognize and appreciate individuals who demonstrate exceptional integrity, as it is through such acts that we can create a more trustworthy and harmonious society. Your display of integrity not only reflects positively on yourself but also on the organization you represent, Ampl.Once again, I would like to extend my heartfelt appreciation for your integrity and honesty.

Your actions have left an indelible impression on me, and I will make sure to share my experience with others to inspire and remind them of the importance of honesty in all aspects of life.

Thank you, Mr. Nirmal, for your exceptional display of integrity and for going above and beyond the call of duty. I wish you continued success and fulfillment in all your endeavors.

With utmost gratitude,

Best regards / Med vänliga hälsning,

Alexander Mani

Chief Project Consultant

06 July 2023 4:24

Hi Team,

I hope this letter finds you in good health and high spirits. I am writing to express my heartfelt appreciation for the excellent car service I recently received at your esteemed establishment. I believe it is important to acknowledge outstanding service, and I want to take a moment to express my gratitude for the remarkable experience I had at your store.

You have very attentive and knowledgeable staff members. Their professionalism, expertise, and commitment to customer satisfaction were truly commendable.

I was particularly impressed by the level of care and attention to detail demonstrated by Ms Ameera. They took the time to listen to my concerns and thoroughly explain the car service options available to me. Their patience and willingness to address all my queries and provide insightful recommendations were greatly appreciated.

Throughout the service process, everyone displayed remarkable skill and expertise. The work performed on my car was executed flawlessly, and I could tell that they took immense pride in their craft. It was evident that Ms Ameera possesses a deep understanding of their field, as they skillfully diagnosed and resolved the issue I was facing with my vehicle.

I will not hesitate to recommend your store to friends, family, and colleagues in need of outstanding car service. Thank you once again for providing such an exceptional experience, and please convey my gratitude to Ms Ameera for their remarkable efforts.

Wishing you continued success and many more satisfied customers in the future.

Yours sincerely,

Nishith

(Proud Mahindra Owner)

29 June 2023 1:16

Hi Team,

I am writing to express my deepest appreciation for the excellent vehicle service you provided as my advisor. Your expertise, professionalism, and dedication have truly exceeded my expectations, and I am incredibly grateful for the outstanding work you have done.

From the moment I entrusted my vehicle to your care, it was evident that you possess a wealth of knowledge and experience. Your ability to diagnose and address issues with precision and efficiency is remarkable. You demonstrated a deep understanding of automotive systems, and your insights were invaluable in resolving the problems I was facing.

What truly sets you apart, however, is your unwavering commitment to customer satisfaction. You consistently went above and beyond to ensure that I received the best possible service. You took the time to thoroughly explain the repairs and maintenance required, patiently answering all of my questions and addressing any concerns I had. Your clear and concise communication helped me make informed decisions about the necessary work, instilling confidence in your abilities.

Not only were you incredibly skilled and knowledgeable, but you also showed genuine care and concern for my satisfaction. Your friendly and approachable nature made the entire service experience pleasant and stress-free. I felt valued as a customer, and your personalized attention made me feel confident that my vehicle was in the best hands.

Thanks to your exceptional service, my vehicle is now performing flawlessly. I am truly grateful for the outstanding work you have done, and I cannot thank you enough for going above and beyond to ensure my satisfaction.

Nirmal, you are an exemplary advisor, and I will undoubtedly recommend your services to friends, family, and anyone in need of exceptional vehicle service. It has been a pleasure working with you, and I look forward to any future interactions.

With sincere appreciation,

Yours sincerely,

Ravikumar

22 June 2023 1:10

Dear Sir/Madam,

I wanted to express my heartfelt appreciation for the exceptional service I received at Jitendra Mahindra car service centre.

I was traveling from Nashik to Mumbai with my family. I noticed one yellow warning light.Hence I decided to visit nearest car service center.

From the moment I entered your facility, I was greeted warmly by your friendly and attentive staff. They made me feel welcome and ensured that all my concerns and questions were addressed promptly.

Your team's professionalism, expertise, and attention to detail were truly commendable. I left your facility feeling valued as a customer and confident in the quality of work done on my vehicle.

Thank you for providing outstanding service. I will gladly recommend your car service centre to others.

Regards,

Mahesh Burkul

10 June 2023 7:01

Dear Mahindra Team,

I hope this email finds you well. I am writing on behalf of 'Trailhunters 4x4' to express our sincere gratitude for the exceptional support we received from your team during our recent 'Winter Spiti Expedition' (26 Jan - 03 Feb 2024).

We were a group of 10 Thars, who travelled as part of the Trailhunters 4x4 convoy, from Delhi to Kaza, to experience Extreme Winter Spiti. The journey & the weather conditions were extremely tough, with temperature going down as low as -25 to -30 degree celcius. It was a test for both Men and Machines. I am happy to share that all the participants are back home safely last night - all thanks to the amazing performance by Mahindra vehicles, that performed exceptionally well during the entire expedition, even in the toughest of conditions. There were just a few hiccups in the diesel vehicles in extreme cold temperature, but that was easily solutionzed by the expert support we received from the Mahindra executive who travelled with us onground.

We want to extend a special mention to Mr. Venu Gopal Bhardwaj from Mahindra Regional Office Chandigarh for his outstanding efforts in managing and arranging all the necessary support for our expedition. His dedication and attention to detail were instrumental in ensuring a smooth and successful journey for our team.

Additionally, we would like to express our gratitude to Mr. Giri from Snowview Motors, Shimla, who accompanied us throughout the expedition, providing invaluable on-ground support. His expertise and commitment significantly contributed to the overall positive experience of our team.

The collaboration with Mahindra has once again reinforced our trust in your brand and its commitment to customer satisfaction. We appreciate the professionalism and enthusiasm displayed by your team members.

Thank you for being an integral part of our Winter Spiti Expedition and for contributing to its success. We look forward to continuing our partnership and exploring more adventures together.

Sharing a couple of pics & videos from our expedition.

Best Regards,

Amit Juneja

05 Feb 2024 12:35

Dear Mahindra Team,

I hope this message finds you well. I am writing to express my sincere gratitude for the swift resolution of the issue I recently faced with my vehicle.

I would like to extend my heartfelt thanks to Mr. Abdul Wahid, the Customer Care Manager, for his exemplary support and efficient handling of my concerns. His dedication and professionalism played a crucial role in ensuring a prompt and satisfactory resolution.

Additionally, I want to acknowledge and appreciate the efforts of Mr. Amrit Pal from Raga Motors. His expertise and commitment to rectifying the fault in my vehicle were truly commendable. It's heartening to see such talented and dedicated individuals within the Mahindra team.

I believe that with young and capable professionals like Mr. Wahid and Mr. Amrit Pal, Mahindra is poised for great heights in delivering exceptional customer service. Please convey my appreciation to them and the entire team involved in addressing my concerns.

Thank you once again for your commitment to customer satisfaction.

Regards,

HIMANSHU MEHTA

10 Feb 2024 01:28

Dear All,

A big thank you to one and the only Mr Rahul Rana for continued patience and support for helping solve the issue of my XUV700.

His unconditional support and endeavour to help me put finally did bring peace to the 2-month ordeal which I was struggling with.

The noise problem in last 2 weeks is not there anymore and I hope it continues like that forever.

I am happy with the service and solution Mr Rahul gave and rating him 10 plus out of 10.

Cheers,

Vijayant Khattry

13 Feb 2024 09:43

Dear Mahindra Team,

I hope this email finds you well. I am writing to express my sincere appreciation for the exceptional service provided by Ms. Khusboo Sharma at Koncept Mahindra.

Recently, I had the pleasure of working with Ms. Sharma when I brought in my Xuv 700 for servicing. From the moment I arrived at the dealership, she demonstrated a high level of professionalism and dedication towards ensuring that my service experience was nothing short of excellent. Ms. Sharma not only ensured that my service was completed in a timely manner but also went above and beyond to ensure that the quality of service met my expectations.

What truly impressed me was the continuous follow-up I received from Ms. Sharma even after the service was completed. Her commitment to ensuring that I did not face any issues with my vehicle and her willingness to address any concerns I had, truly exemplified her dedication to customer satisfaction.

Thanks to Ms. Sharma's efforts, I now have complete trust and confidence in Mahindra's commitment to customer service. Her exemplary service has undoubtedly enhanced my overall experience as a Mahindra customer.

I believe it is important to recognize and appreciate outstanding service when it is provided, and Ms. Sharma's efforts certainly deserve recognition. She is a valuable asset to your team and embodies the values of excellence and customer-centricity that Mahindra stands for.

Once again, I would like to extend my heartfelt gratitude to Ms. Khusboo Sharma for her outstanding service. Please convey my appreciation to her and the entire team at Koncept Mahindra.

Thank you for your attention to this matter.

Warm Regards,

Aviral

18 Feb 2024 04:27

Dear Team,

When I repaired from popular Mahindra Kollam only we understood that the vehicle had all these problems since I have received the vehicle from SS Mahindra Trivandrum I thought this way only the vehicle can perform due to the 3 cylinder engine, and day by day the problems was increasing. For the first 2 services I have told them about these problems, yet they haven’t took anything of those seriously.

After I have sent the mail to you and you have later made all the following steps reliable with offering support through a representative.

Now I’m experiencing the smooth driving of my vehicle; i have been carefully watching on the performance all these days and so that I am replying after maintenance this late.

Popular Mahindra Kollam team helped me in this recovery, especially I really thank to Mr Sakeer, from Mahindra Kollam who deserves all the appreciation and applause. Thanks for guiding me in this matter.

Regards,

Shaji Mohan

16 Feb 2024 07:35

Dear Sir/Madam,

Today i went to the workshop to repair my car. There I met Mr. Guman Singh (W.M.) and Mr. Vijay Chauhan (S.A.). I was happy to meet him today. He listened to everything I said very well and got my car repaired properly. I felt good getting my car worked on today. I really enjoyed getting my car serviced at Dewan Fourwheels, Narnaul today.

I liked the behaviour of all the workshop members especially Mr. Guman Singh (W.M.) and Mr. Vijay Chauhan. Today all the problems in my car are solved by Dewan Fourwheels, Narnaul.

I am very grateful to all of you. I wish that we remain together like this in the future.

Thanking you

Regards,

Deepak Kumar

21 Feb 2024 11:30

Dear Sir,

Greetings of the day!!!

I am writing to express my heartfelt appreciation for the outstanding service provided by your team at Hare Krishnan Classic Car Cares Pvt. Ltd. (Turbhe Workshop), particularly Mr. Johny Nadar, the executive who attended to my vehicle. I am truly impressed with the exceptional job done, and I felt compelled to convey my gratitude.

Mr. Johny Nadar's professionalism, knowledge, and dedication were evident throughout the service process. He not only addressed my concerns with precision but also ensured that I was well-informed at every step. His courteous demeanor and willingness to go the extra mile to assist me have left a lasting positive impression.

I must also commend the entire team at Hare Krishnan Classic (Turbhe Workshop) for their collective efforts in delivering my car despite encountering a shortage of parts. The way your team promptly arranged the required parts and successfully completed the service within the expected time frame reflects a commendable level of commitment and efficiency.

It is reassuring to know that Hare Kishan Classic values customer satisfaction and takes pride in delivering quality service. The exceptional experience I had with your team has undoubtedly solidified my trust in your dealership.

Once again, I extend my sincere thanks to Mr. Johny Nadar and the entire team at Hare Krishnan Classic for their exemplary service. I am a satisfied customer and will not hesitate to recommend your Workmanship to others in need of automotive services.

Thank you for your commitment to excellence.

Sincerely,

Peter Kulangara

19 Feb 2024 01:09

Hello Team,

From the moment I walked in, I was greeted with a warm and professional atmosphere. The staff at the service centre exhibited a high level of professionalism, expertise, and genuine commitment to customer satisfaction. They went above and beyond to ensure that my car servicing needs were met and exceeded.

The technicians at Abhishek Christan demonstrated an impressive level of proficiency in diagnosing and resolving the issues with my vehicle. Their attention to detail and thoroughness in explaining the necessary repairs instilled a great deal of confidence in the service being provided.

One aspect that truly sets Abhishek Christan apart was the transparency throughout the entire process. The team kept me informed at every stage, providing clear explanations of the work needed, estimated costs, and any additional recommendations for preventive maintenance.

This transparency fostered trust and made me feel confident in the decisions being made for my vehicle.

Moreover, the timely completion of the service was commendable. They efficiently managed the repairs without compromising on quality, ensuring that I was back on the road as quickly as possible.

In addition to the outstanding technical expertise, the customer service at Punjab Mahindra Sola Workshop was exceptional. The staff exhibited a genuine interest in addressing my concerns, making me feel like a valued customer throughout the entire experience.

I wholeheartedly recommend Punjab Mahindra Sola Workshop to anyone seeking reliable, transparent, and top-notch car servicing.

My experience with them surpassed my expectations, and I am grateful for the peace of mind knowing that my vehicle is in the hands of such a competent and customer-focused team.

Thank you, Punjab Mahindra Sola workshop for your service excellence. I will undoubtedly be returning for all my future automotive needs. Thank you, Lajja Patel & Abhishek for your support during service.

I wish & hope for the same support and the same service in future from your service station.

Thanks & Regards,

Maharshi Budhelia

22 Feb 2024 12:13

Hello - hope you're well.

I'm delight to share my experience with A.Automovers Pvt Ltd. ...regarding service of my Mahindra XUV300...I was attended by Mr. Monis khan . He is very kind and helpful. All the technician are well professional and trained....

I am fully satisfied with the service.

Today I visited for my vehicle servicing..

really appreciate your efforts to resolve my problem with minimum possible time thanks Mahindra group my service rm was Mr Ravi Teja vehicle no AP37cu8857

Thank you for the wonderful service provided by automotive Mahindra prasadamapadu Vijayawada for my xuv500

Today we came from Goa to Kolhapur. I gave my vehicle to Trendy Wheels Kolhapur for 2nd service which is of 10,000 kms.

I had requested them to complete the service today and despite several pre-appointments they completed my

vehicle service in 2-3 hours only. Very satisfied with the service and the overall team. #QWIKService

Thank you for the wonderful service.

Excellent service response by Amit motors Bahraich .

Today I came here with my Mahindra XUV3OO for service. Excellent work and staff members are so helping. And thank you so much Mr. Vikas ji I am very happy to get delightful experience from here.

Thanks team Amit motors. Amit Motors Pvt. Ltd Mahindra XUV300 Mahindra With You Hamesha.

Hand over the vehicle for full body painting work at Schangalaya Motors bodyshop pondicherry.... They done a tremendous job in all the way.... Excellent finishing of painting work...

Thanks to SA Mr.Vasanth and the manager Mr.Shakthivel sir... Keep it up team... Mahindra Scorpio PY01BR5386...🤩💯

Hi team Mahindra Today I visited Leader Automobiles kankarbagh patna for my vehicle paid service done BR01PK5053 . am totally satisfied with entire team ad host as well as entire team of leader automobile.

very careful work is done with the entire team of leader automobile. Thank you leader team. #AnandMahindra #speedexpect #MahindraScorpio

#withyouhmesha - at Leader Automobile

Dear Mahindra customer service team

I am extremely delighted the way my concern has been resolved. For sure such promptness is beyond expectation and so I would like to thank you for reinstating my trust in Mahindra today and always.

The issue was resolved within 48 hrs and the vehicle is handed over in time. This helped me meeting my other commitments as well.

Would also like to say 'Thank You ' to the entire team of Mahindra and Raj Auto specially Mr. Sukhbindar who personally got involved in resolving my issue and was promptly updating me all the time.

This proves how valuable Mahindra brand is and for me it proves Mahindra is with Customer Hamesha. 🙂🙂🙂

With such a great customer and service provider engagement I can proudly say that my next car will be Mahindra only, which I am planning to purchase in next 2 months.

Thanks you .

Respected Sir,

I own a 2021 Mahindra Thar which had an issue of a peculiar noise from the rear axle region and was being worked upon by President Motors, Udhana with complaint number CF2300xxxxxx.

I am happy to report that the issue has been satisfactorily solved by the Mahindra Team. I would like to extend my gratitude to Mr. Sanjay Kamlani from Mahindra, Mr. Prasad Vichre, Mr. Imran, and Mr. Mitesh Makwana from President

Mahindra Udhana service centre. They have always been courteous and understanding for the issue and have always strived for customer satisfaction. Their dedication towards finding the root cause of the issue and finding a suitable

solution is commendable. The quality of work is simply incredible, the vehicle feels brand new (The vehicle feels better than new). The ride quality and stability of the vehicle has improved, along with it the vehicle has become

smoother and feels resistance free to drive. Also Mr. Sanjay had shared a few Do's and Dont's with me which I will be taking care of. My family is truly impressed by level of work carried out and they are very happy and have fallen in love with the brand Mahindra and their commitment to their customers.

Looking forward to owning more vehicles from Mahindra, and covering more and more KM's with my Thar (Recently crossed 20000 Km). Once again thanking team Mahindra for providing exemplary service.

Hi Mahindra I am the owner of Bolero KA50Z3870 came for service and body shop work. Really I am satisfied with Jain's Vellore service. Mohan attends and response is very good. Hospitality nice, Excellent infrastructure. Thanks to Jain's service team and Mohan has done a fantastic service. Once again thanks to good response and quick service.

#withyouhmesha - Mahindra Jain Cars & Auto Sales

Appreciating to Mr. Amir (QC) for onsite resolution of my father's vehicle, which got breakdown 25km away from Gonda but he visited at immediately & resolved the issue.

Thanks to #Amir & #Amitautogonda for quick solution

@anandmahindra@Mahindra_Auto #Roadsidebreakdown#service

Thanks you .

Dear Dr. Shah,

My relationship with the Mahindra Group started in 2003 when I bought a Ford Ikon. The relation has evolved all the way to my using hand sanitiser made by Mahindra Summit Agriscience. I have been driving a Scorpio since 2009.

On the occasion of booking my next ScorpioN, it is a good opportunity for me to put on record my appreciation for your team member, Zameer Shaikh at NBS International. I have no hesitance in stating that he is instrumental in inspiring me to book the new vehicle.

I have been interacting with Zameer since 2014 when he was responsible for the body shop at the Reay Road workshop. Over the years, he has become my quasi relationship manager.

His leadership skills are evident when I observe consistency of excellent service across the spectrum of staff at NBS Goregaon, from the pickup driver to the front office staff to the service advisor to the mechanic to the breakdown engineer to the accounts person to the security guard. The leadership was even more evident during Covid peak when there were cost & staffing challenges.

Over the years, I have gone through the experiences of routine periodic service to stranded on the road breakdown service to accident repair service. Zameer & his team have been a saviour through it all.

May I take the liberty of requesting a note of appreciation for him from your desk.

Thanks

Hello Team,

I am extremely delighted on my recent service experience @ZulaikhaMotor.

Service advisor Mr. VEERAKUMAR UDHAYAKUMAR has been of great help and provided me right guidance and insight on my 1st paid service of my car. This helped me to take informed decision. During the course of service he was in constant engagement and kept me upto date on the status I am very satisfied with the quality of work. Please pass on my appreciation on the good work.

Hello Mr. Gupta,

Greetings of the day, I hope you are doing well.

This is Pawan Bhatt, I've been trying to reach out to someone personally at Mahindra but unfortunately I could not find the right contact/coordinates. After a lot of homework, I finally got your email id. I seriously don't know if this is still the correct email id, since I don't want to delay communicating my emotions/experience with you, I am trying my luck with this email id, for now.

I simply want to congratulate you folks for designing a fantastic car (XUV700) and more than that for having a super fantastic staff and providing unmatchable after sales experience. I bought my car in Feb 2022 and there were some minor things that I was struggling to understand, I called your service center, and they immediately sent someone to my house, to help me understand the tech part of it. A couple of days later, I faced another difficulty, to understand a couple of car functions, and I reached out to the service center again, they promptly helped me with the best of their capabilities and to my satisfaction. Third time again, I reached out to them (thrice in a span of 60 days of buying the car) and I got a favorable response from the service center. I have more stories to share e.g., timely software updates at home, regular follow-ups on the performance of the car etc. but in the interest of time I don't want to eat up too much of your time.

I have been using a xxxxxxx vehicle since donkey years, but I never got this warm treatment, never ever! I have already thanked the staff at the service center, but I would like you to communicate this from your side, so that they feel more motivated and keep on doing the great customer relationship job.

I cannot recall everyone's name but I definitely remember the name of my SPOC @ Mahindra, he is Raghav Sharma@Koncept Mahindra Sector 37 Gurugram, what a fantastic professional he is! I would like to thank him and his entire team once again, through you this time. They are doing an excellent job and please they deserve all the praise.

Thank you, you guys are simply awesome, you make us feel great, every moment.

Keep on rising, keep on shining.

Cheers!

Pawan Bhatt

Dear Team,

I would like to bring to kind attention my experience with Zulaikha motors, Keelkattalai during the 2nd service of my car.

I'm a proud owner of XUV 300 W8 (O) AMT bearing registration number TN19 AR 2310 after owning a xxx vehicle for years. At times I regret why I chose xxx as my first car but as the saying goes xxx is the dream car for most of the 1st time car buyers, I guess I also did the same thing.

All this while I used to have the feeling of owning a XUV 300 coz of the built quality and its comfort. But now I have great respect and feel proud to be associated with Mahindra.

While I purchased my car with AMPL, I happened to drop into Zulaikha motors, Keelkattalai branch to attend to a snag a few months back and honestly I liked the hospitality and the way my complaint was handled. This created curiosity in me to check the kind of service and treatment I will be going through as part of my 2nd service. I drove into the Keelkattalai service centre on 18/Aug and I was welcomed. I happened to interact with the service engineer Mr. Arun, I was listing down all the issues that I observed and felt. While I was interacting with Mr, Arun I happened to meet Mr. Kannan the AGM of this service centre and he gave me an assurance that my issues will be fixed. He immediately put me across to the Technical engineer Mr. Mani and this combination of all these 3 people was deadly. They were hearing my complaints and brainstorming there itself what issue it could lead to this kind of problem. I was rest assured with so much in depth analysis my issue is definitely to get fixed.

To my surprise, Mr. Mani called at noon and explained that the issues that I was encountering were all fixed. 2 hrs later I received a call from Mr.Kannan where he said he had test driven the car and everything is fine and the kind words such as "incase of any discomfort we are here to help you - true meaning of with you hamesha". Finally it was Mr. Arun took utmost care to deliver the car as it had rained the previous night.

Truly an amazing experience. I'm very much delighted. Kindly pass on these words to your team and keep them motivated because the word service always goes unnoticed. Feel free to call me for any additional details.

Regards

Abdulla A M

While traveling to Jaisalmer from Jodhpur my @Mahindra_Thar threw a DEF error. A quick help was extended by @18002096006 team for organizing a DEF top up as soon as I reached Jaisalmer from OS Motors. Thank You for the support and Kudos to the team 👍👍👍t

I would like to share my best experience at Mahindra at JS Grover autos service centre Pathankot for servicing work of my vehicle. Hats off to the advisor who attended my vehicle this much nicely and behaviour was too polite they provide excellent work and solve my vehicle issue properly and delivered on proper time. Thanks team JS Grover autos Hp97a1682 Mahindra Bolero JS Grover Autos

A.Automovers Pvt Ltd Mahindra XUV700 Good and prompt service by Ajeet Rai It was fabulous service provided by A.Automovers Pvt ltd. service centre. My all work was done nicely under guidance of Mr. Ajeet Rai. He is very good and professional person. All staff are very cooperative over here. Best of luck Mahindra Team. And thanks to Mahindra service centre. #AAutomovers #qwikservice #Mahindraxuv700 #Servicecentre

Hello - hope you're well.

hello @anandmahindra sir I really appreciate the quality service you provide specifically to mention Relationship Manager Yash Vishwakarma at Chandrapur. He has guided me through all the service related issues always & promptly. He Knows his work well and is Supremely Talented.

Today I visited for my vehicle servicing..

@ModelFuels_MnM Dear all now my all doubts are cleared by #ModelFuels and I am happy with repair and bill. And I was blamed on Model Fuels and their staffs that was totally false and work done on my satisfaction. thanx #AnandMahindra #Mahindracustomercare #MahindraRise #ModelFuels Model Fuels ke MD sir se baat hui unka behaviour or baat chit accha tha personally mujhe phone kar ke baat kiye Mai unka sukar Gujar hu Thanks for MD sir mujhe unka behaviour and support bahut accha laga mai satisfied hu,😊

Thank you for the wonderful service

Hi Mahindra Today I visit krishnanagar M.S Motors . service is very nice also helping staff and specially thanks to Service advisor Mr.Asish Sil , his behaviour very nice Good work & give thanks to all Mahindra team And very fast service. Thank you #MahindraQWIK #QWIKService #withyouhmesha #M.SMotors

Excellent service Indiranagar Lucknow service.

Hello Mahindra

XUV500 I visit in narain automobile Indiranagar Lucknow service centre and for my vehicle service my vehicle service is very nice and awesome and all work done in proper time. Thanks to my Rm Faisal for excellence service. Overall great service experience with team #Mahindra XUV500 #QWIKService #qwikmahindra #AnandMahindra #naranautomobil4 #customerfeedback #WYH

Hi, team Mahindra Good afternoon Overall service experience was good and quick service provided there. Fully satisfied with service and service quality was also good . Service advisor ansar pasha and other staff behaviour was good and washing also fine properly. Thanks team #WYH #QwickService Mahindra Mahanth Motors Mahindra Bolero.

Mahindra XUV500 Vvc Motors-Hyderabad I'm visiting vvc motors KUKATPALLY today for my vehicle servicing quickly done my vehicle all work is good service advisor Mr Vikram is very nice person all staff behaviour is good my experience was good 😊TS08GX2821 Thanks team vvc motors KUKATPALLY Mahindra XUV500 #WithYouHamesha

#withyouhmesha - Vvc Motors-Hyderabad

Dear Mahindra service team

I am humbled and grateful to @anandmahindra and his team for wonderful response for the problem I was facing with my Xuv700. Also heartfelt thank you to Pawan Sharma and his team Samiran (Co-tech iconic,Lekhi,Nlg) also wish to get the same response in future. Thank you.

Thanks you .

@NarainAutomobi4

I came to Narain Automobiles for my vehicle Xuv500 service.. It was nice experience for me My vehicle ready in my promise time.. I'm really happy for the lovely service provided by Mr. omendra Pratap Singh

anandmahindra @CiMahindra @18002096006.

anandmahindra @CiMahindra @18002096006 Dear Narendra ji, I brought my car to your service centre this past week, and I want you to know how much I appreciate your team's attention to detail. Although I am from Indore, but I get my car serviced in Bhopal at your workshop.

@18002096006 @anandmahindra I got very nice experience from narain automobile.impressive hospitality and work quality was very good .one of the best dealership in Lucknow . Thanku Atul Kumar i will be again visit in your dealership. #narainautomobi4 #qwikservice #qwikmhaindra

Wonderful service experience got from United automobiles service centre ,They gave me very good response ,every staff is very good . Thank you Mahindra and Thank you United team MahindrMahindra Automobiles - Prayagraj United Mahindra XUV700 XUV #wyh_up_mahindra . Mahindra United Automobiles - Prayagraj

Hi Mahindra!!!

Regular customer of #gomtiauto Nirala Nagar branch. Here, I got-- Best service Best staff behaviour with technical skills Best customer facilities Thanks #myadviser Gaurav ji #withyouhmesha #mahindracustomercare #gomtiauto Nirala Nagar

Went To Leh ladakh via manali and Had chance to visit Shuhul Mahindra Srinagar For service of My thar. Felt like home how they treat there customers, service was quick and on time. Thanks Shuhul Mahindra Srinagar Mahidra Thar #withyouhmesha

#Iconicautomobile #Mahindrawithyouhamesa #mahindraalturasg4 Good evening all It was a great experience of service at iconic automobile lekhi.. vehicle work done so fast and efficient service by iconic team and my executive pradeep sir is so nice person... Well behaved person and handled by vehicle so professional... Supervisor and technicians was also superb Nice superb service iconic

Dear Mahindra service team

Mahindra XUV500 Vvcmotors Vvc I am writing this feedback of my service experience of my Vehicle TS02EX0326 Vvc motors kukatpally Advisor Prasad pateinly noted my all requirements and made sure that all of them work completed. Mahindra Vvc have great team work. #mahindraxuv500 #withyouhmesha

Thanks you .

The service and customer care we received was second to none. The reception team where friendly and polite, also very honest and only recommended work required, at no time did they try to force us to have unnecessary jobs carried out. Lastly the vehicle was ready for delivery at the time they said it would be. Thank you Amith and Eram motors Calicut. KL11BE7154

TAs always, I am very happy with the work done by Eram motors calicut. Everyone is very professional and understanding of what I want as a customer. Great quick, friendly service, cost less than expected. Felt very comfortable in the customer lounge,Thank you Amith for your support KL11BR3538

hi mahindra

I am very happy to express my feelings with #Somya vehicle indore branch the experience was fabulous team work was amazing and the management of staff was brilliant love the service thank you for the best service Mr. Ram Narayan somya vehicle Mahindra

somya vehicle Mahindra

Mahindra Bolero #QWIKService #withyouhmesha

Mahindra Aditya Motors

Mahindra XUV300

Dear Mahindra team,

I am happy to get a delighted service experience from Aditya motors cuttack Mahindra service center. Today I visited here for the first time with my Mahindra XUV300 for first service. Mr. Jyotirmaya got assigned to attend my vehicle. I am happy to get my vehicle in such qwick time of just 90min. I didn't knew about this. It is one of the best SUVs in India right now. Happy to bought a Mahindra SUV. Good service , Excellent response.

#wyh_up_Mahindra #MahindraXUV300 #quikservice

Dear Mahindra team,

I am happy to get a delighted service experience from A.Automovers (p) Ltd. Mahindra service center. Today I visited here for the first time with my Mahindra XUV300 for first service. Mr. Astitva got assigned to attend my vehicle. I am happy to get my vehicle in such qwick time of just 90min. I didn't knew about this. It is one of the best SUVs in India right now. Happy to bought a Mahindra SUV. Good service , Excellent response.

#wyh_up_Mahindra

#MahindraXUV300 #aautomovers

Dear #mahindrateam

Today i visit Mahindra Shivnath Motors mowa for service my Mahindra Scorpio Once again a #great #service, polite attentive staff, always,and very #competitivecost. It was a #pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely. Thanks to my Service Advisor Mr. #mayanksingh . Keep it rolling and I will continue to recommend #Quality Car Service to all #QWIKService #AnandMahindra #ScorpioClassic @18001027006

Some of the best customer service i have experienced in an industry along with very knowledgeable staff that gave me clear information of what was required for car then provided me the quote, Perfect service. kept me posted on the progress and delivered the car back in time. As always, The service manager Mr.Sajith kumar and service advisor Amith kumar are always very pleasant to chat with & helpful on advice. Thank you Erammotors Calicut team. KL735006 Less

The work is very good and fast the service at the mechanic and the workers was awesome and there service is very best and people are very helpful and have good communication skills thankx to Minerva Automobiles,Balangir Minerva Automobiles Pvt Ltd

#QWIKService #MahindraQWIK #withyouhmesha

I have been blown away with the level of customer service at Eram motors Calicut since the day I walked there. Very courteous, helpful and diligent. Staff members that are always willing to go the extra :phone calls, lifts back home, quick service turnaround etc. Great value service. Thank you Amith kumar and team KL60E3046 Less

We are traveling Kolkata to koraput near Sonepur my Bolero Neo Rg no- WB20BP3882 got start off on running condition then I call to crm-kalyani Minerva Automobiles,balangir ,she assist me RSA toll free number ,RSA team for quick service as I am traveling with my Family . Instantly RSA van take my vehicle Minerva Automobiles ,it's lunch time my vehicle reported to Minerva Automobiles though it's lunch time they instantly received my vehicle and alloted technician without any dealy and rectify my vehicle issue within a hour, i am thankful to Minerva Automobiles for their prompt service and also Mahindra for providing such kind of service to their customers

Minerva Automobiles Pvt Ltd #QWIKService #MahindraQWIK #withyouhmesha

Hii mahindra Service experience at mahindra star motors jaunpur was fabulous specially thanks to mr.yashwant who give me best service with quickly response thanks to entire team of mahindra group and star motors jaunpur one of the best service center which is I have seen Thanks .

#starmotorsjaunpur Mahindra Bolero

Taking my scorpio having reg no UP34AT0249 gomti auto adjunganj was a enjoyeble service experience. Always happy with their service and genrally no workshop to listen to car issue but they listend pateinly and cleared my all small issue best place to go for mahindra gomti auto arjunganj

#gomtiauto #mhindrascorpio #withyouhmesha

Dear Mr Gupta,

Best wishes to you and your family, and everyone at Mahindra, in this festive season.

As I continue to be away from India, my 2013 Thar continues to be driven by my father, clocking around 62000 kms. Some or the other niggle in my Thar implies, that my father would call me and now that he specifically recognises that someone by name of Mr Sonu Jaiswal from NBS Mahindra Goregaon, is his go to person, he will request me to set up an appointment with Sonu ji.

This time the issue being an AC malfunction and some other minor glitches, Mr Jaiswal arrived at the promised time and resolved the issue within the said duration. One thing that my father admires about Mr Jaiswal is his honest feedback of what will required to be addressed in the workshop and what can be addressed by him, then and there. This expectation setting by Mr Jaiswal instills confidence and trust in my father to know where he can venture with the Thar, without facing any inconvenience to himself or my family.

This drives customer satisfaction and peace of mind to a great extent and if not for Mr Sonu Jaiswal's on site resolutions, my father would have already sold of this Thar, as he does not have the time and the patience to address the frequency of breakdowns that occur.

I am thankful to Mr Jaiswal for enabling and helping me to continue proving a business case to my father, to not sell of this Thar, as I connect very closely with this vehicle and has been a part of my personal and professional journey.

I am thankful for the splendid experience and look forward to similar experiences going forward.

Best regards,

Kaushal

Hi,

Left side Rear view mirror damaged today morning, while I'm in Chennai, which is almost 700km from home town.

Immediately, I called my Advisor, Mr. Geo George, with Horizon Service Centre, Thellakom, Kottayam, Kerala (where I do my regular services). In 5 minutes time, he send me a list of workshops in chennai, which has the stock of the mirror.

Called Ms. AadiLakshmi (CRM) of Zulaikha Service Center, Velachery for help.. Within 10minutes she confirmed the availability of mirror and booked a slot for me.

Evening 04:30pm reached the workshop. Advisor Varadarajan promptly helped me with the procedures, while Ms. Shilpa ensured my family is comfortable in the lounge..

Within 15 minutes mirror got fixed and I left the premises.

I take this opportunity to Appreciate the efforts of the following

1. Geo George, Advisor, Horizon Service Centre, Thellakom, Kottayam, Kerala

2. AadiLakshmi, CRM of Zulaikha Service Center, Velachery

3. Varadarajan, Advisor, Zulaikha Service Center, Velachery

4. Shilpa, Zulaikha Service Center, Velachery

Thanking you.

Dear team Mahindra

Greetings for Diwali , Hope all had a Very fantastic Festival as do I Had, because of Team Mahindra. I am working in BPCL and had planned to Go home for Diwali vacations however just few days before Diwali My vehicle XUV 700 got involved a minor accident . My whole Vacation Planning was jeopardized because of this. I was in a spot of bother as there was a very slim Hope of Getting My vehicle repaired on time.

Then came across savior of My Diwali ,Team Mahindra employee Mr. Vijay Sharma from Gahlot Motors, Sikar, Rajasthan, who fulfilled the Brand promise of Mahindra "With you Hamesha" and made this near impossible task possible. Mr. Vijay Sharma Not only ensured Timely delivery of Vehicle also Provide me mental comfort. Mr. Vijay Also took extra efforts for arranging various parts and process in one place and saved my Diwali.

Employees such as Mr. Vijay Sharma is true representative of Team Mahindra Brand promise. I Once again Thank Mr. Vijay Sharma and whole Team Mahindra for Saving my Diwali.

Best Wishes.

Regards

ARUN DHAMA

Hi,

Myself Shivashankar (Software engineer in a reputed MNC company at Bengaluru) and I am writing this email to share a great experience I had at MAHINDRA KARNATAKA AGENCIES UDUPI from the servicing team.

My XUV 500 (2016 model) had an issue on 23rd October 2022 in which the clutch was not at all allowing to shift the gear and breakdown near Sringeri, Chikmagalur District, Karnataka. Using RSA, my car was towed to this service centre at Udupi. It was on 24th October 2022 where everyone was in Deepawali celebration. But if it was doable I had to get it repaired on the 24th itself, so when I checked with Mr.Pradeep (Service Manager at MAHINDRA KARNATAKA AGENCIES UDUPI), he assured of getting his team ready within 1hr to do the initial check. I was counting on him and after 1hr of time he confirmed that the issue is with the clutch slave cylinder concentric, clutch cover and disc which needs to be replaced. I don't know who's luck it is that only one clutch cover and disc was in the stock waiting for my XUV 500 :). Pradeep updated me that his team is proceeding to work and confirmed that I can start traveling from Sringeri to the service centre to get the vehicle. It was 2:30pm on the same day, Pradeep updated me that work is completed and ready for delivery. It was like a wow experience for me as I got the issue fixed on the holiday and also I was thinking that servicing XUV 500 outside Bengaluru is risky due to lack of expertise and availability of spare parts. But Mr.Pradeep and his team cleared my thoughts, really did a great job and exhibited true commitment. Please share my kudos to the team, keep up the good work.

Thank You

Team Mahindra & Mahindra,

Reference to above subject, we want to share our delightful experience of Pune city service station Pune Motors, Narhe 411041. On the occasion of Shivratri & Shivjayanti Honorable Home Minister Mr. Amit Shah had a visit to Pune from 18th Feb & 19th feb,

2023, and we are in urgent need of roof rail to our squad vehicle ( security guard) . Due to unavailability of mentioned accessories they tried their best to arranged from other dealer and fitted on vehicle in mid night (3.45am) ( 17th Feb, 2023) as we require it

on urgent basis in early morning of 18th Feb 2023 . We would like to say a Big thank you to Pune Motors Mr. Abhijeet Pisal ( MD), Mrs. Rina Karande (Service Head), Mr. Arif Khan ( Bodyshop) for making us reliable on a Brand Image of Mahindra.

Prashant Marulkar

Police Inspector

Motor Transport Department

Shivajinagar,Pune.

Mon 20-02-2023 16:47

Hi Team,

The following rhapsody is again not an artificial veneer but my genuine musings about the services rendered by PPS Mahindra Service station Thanisandra, Bangalore.

At the very outset, let me express my sincerely to Mr.Lokesh (General Manager) from Mahindra PPS Service Center Nagawara, Thanisandra branch, Bangalore. What a thorough professional and a gentleman with customer centricity he is.

This man deserves a standing ovation for his phenomenal work that encompasses honesty , integrity, kindness with a tremendous amount of service orientedness.Today I thump my chest and can tell the entire world that Mr. Lokesh is the raison detre for me to continue my loyalty with Mahindra. The following succinct anecdote stands as a testament to the commendations that i ushered unto Mr. Lokesh.

Sometime in the month of Dec 2022, my vehicle suddenly encountered an engine malfunction error on instrument cluster. I immediately dialled Mr. lokesh and expressed my concern. Within a jiffy, Mr Lokesh arranged a cab facility and tucking of the vehicle from the place where I was stranded all alone. This gave me a feel good factor as the intensity and severity with which the service station guy under the leadership of Mr Lokesh viz, Mr Arun reacted and responded impressed me to the brim. Long story cut short, after a thorough investigation and diagnosis it was declared that the 4th cylinder engine was getting misfired and needs an immediate resolution. At this stage , Mr Lokesh has been very instrumental in orchestrating and escalating the issue to Mahindra Manufacturer. This stands as a perfect epitome of stakeholder management. I was blown away at the leadership and management skills of Mr Lokesh at that time of juncture.Mr lokesh took the entire responsibility unto his shoulders and made sure that the issue was rectified once and for all. What transpired during that process of resolution is a perfect case study for a customer delight.

I'll not brag too much about Mr Lokesh, but the only possible favour that I can make to Mr Lokesh is by humbly putting up a request to PPS Mahindra to appreciate him for this brilliant and phenomenal seminal work.This man deserves a promotion or an elevation to the next level.

Delighted Customer,

S.Satish Bharadwaz

Sun 26-02-2023 13:52

Dear Rafique bhai / Mahindra,

I wanted to take a moment to express my appreciation for the work you did on my car KUV 100. You did an amazing job on the denting and painting work and the car looks fantastic. I can't believe how good it looks.

I know that you worked hard to get the job done and I am so thankful for the effort you put in. You were always professional and courteous, and I am very impressed with the quality of your work.

Thank you again for the excellent job you did. I am so happy with the results and I will definitely recommend your services to others.

Thanking You,

MAHEK DESIGNO

Mon 27-02-2023 11:10

Good day,

I got my Vehicle XUV 500 for a running repair job at Hare Krishna Mahindra Mulund Service centre on 26th Feb 2023.My Vehicle was attended by Service advisor Johny Nadar..

I wish to provide positive feedback on the excellent follow -up and professional approach from Service advisor Johny Nadar.

Johny constantly kept me updated on the repair work status providing timely updates and ensured that the job was completed on time as per commitment.There was an unexpected fault which was detected during the service which could have resulted in extended time at the workshop due to non availability of spares, but Johny personally arranged for the spares and ensured the vehicle was delivered on time.

Appreciate his efforts and professionalism towards his job.

Regards,

Vijay Cabral

Wed 01-03-2023 11:12

Hello Team,

I wanted to bring to your attention that yesterday my vehicle parked at the airport in Bangalore was drained of battery. It was close to midnight and I had called WYH (With you Hamesha team) for assistance.

Irrespective of the time of raising this request and my vehicle not being part of active RSA,

CXM Manager Arun and Brake Down assistance partner Kalim Pasha were on top of their game. They constantly reached out to ensure I was safe and made sure they arrived on time. They were accommodating of requests and exhibited the highest quality of Customer Centricity.

It is my absolute pleasure to be a part of the Mahindra and Mahindra family. My next upgrade would definitely be a Mahindra if this is the kind of service you folks exhibit

Regards,

Rajagopal Rajesh

Mon 27-02-2023 12:33

Hi,

My car is being serviced for regular service and other maintenance work since last few years and Yashwant Naik has been the Service Advisor on my car.His quality of service, responsiveness, understanding of issues and prompt reverts have been excellent.He makes sure to circle back with me for my issues.

I understand he may technical dependence on other staff and that may have led to my problem of the car needing extra attention.I have other brand cars (Hyundai & Maruti) as well and Yashwant has been one of the best Service Advisor I have dealt with. In fact me coming to Sky is because of his prompt and helpful service. I have dealt with NBS early and I can compare the difference here.

My earlier feedback on your link was not completed and the feedback went out before I could complete it fully.Once again thanks to Yashwant for promptness and excellent customer service.

Thanks,

Umesh Joshi

Director India R&D

Honeywell International

9967402733

Tue 07-02-2023 14:22

Regarding service,

I am s.yosebu we are having a vehicle of Mahindra xuv5oo .Today we got for the service our vehicle to the Mahindra Balaji agencies and industries Nellore branch.Honour to share my service experience with you about team of Balaji agencies nellore.

Good welcoming staff and given all facilities required for us. Happy and completely satisfied overall service .Good team work .All over excellent .Adviser Mr.suraj had given us excellent support and quick and dignified service. we always got very quick and fair service .

All over of my vehicle service provided to me by Balaji agencies nellore team is very professional and very polite.Thank you for giving such a quick and professional service.

Thanking you,

S yosebu

Tue 07-02-2023 14:22

Staff appreciation

I would like to say thank you for your service team at SS Mahindra Attingal. Recently they helped me to solve my issue about of missing a rubber bush in the container body of my Mahindra pick up vehicle and it is not available in the local market.

I informed the service team at SS Mahindra Attingal about my problem of non-availability. They were ready to help me as a mahindra customer even if it was not Mahindra parts.

Thanks to the efforts of your staff I got the bush within two days at free of cost from the body building company SURAKSHA who built the body.

I would like to say thanks once again for the whole service team of S.S mahindra Attingal especially Mr Vishnu from spare parts , Mr Sreejith - service advisor, Mr Deepu - manager . We have already Three XUVs 1 bolero neo and one pick up in our family. We are mahindra family because we trust mahindra and our next vehicle will be Scorpio new model .

Thank you,

Yours sincerely

Shanu Mohammed

Wed 15-02-2023 15:08

Thank you for a great service !

Dear Mahindra and Indraprastha automobile Wazirpur Family,

I trust this mail greets you in good spirit and health.I would like to acknowledge you and your business for your outstanding dedication to customer service, specially Mr Paramjeet and Firoz. Last week I got a call from Mr Paramjeet that after waiting for so long the tern indicators are in stock and can be installed on my car.

I was elated beyond words and today visited the service center for the installation.I finally visited the service center today and Mr Firoz took extra care and came is early sharp at 8.45 AM to attend me personally, and took me through the process of job sheet creating with a jiff.Not only did he made the whole process of installation seamless but also proactively informed me about the software update and other minor changes.

Post the installation, even thought he was busy, he took the pain to explain me the new apple car play features and other new enhancements made to the car with utmost patience.I have been driving Honda cars all by life but have never came across a service dedication as shown by Param and Firoz.

It is nice to know that Indraprastha automobile Wazirpur , with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service.I will not hesitate to refer anyone for any automobile bodywork related to any Mahindra vehicle.

Once again, thank you and good job

With Sincere thank you,

Siddharth Sharma

Vice President - Product Engineering and Digital Transformation

Excitel Broadband Pit Ltd

Wed 15-02-2023 19:21

About camp and service

I am p.krishnaiah I am having a vehicle of mahindra Tuv3oo with the AP 26 BD 7596 .Today we bought our vehicle for the service to mahindra balaji agencies and industries Nellore branch.Good receiving staff given all facilities .Good and quick response when we came for the service.

Adviser Mr.Manjunath given quick service.He provided us very quick and excellent support from starting to ending of our vehicle service and Really we got excellent support and your doing excellent work of doing camp which is satisfied by the customers and Really we are very happy for that.

Good job .Camps like Mplus mega service camp is very helpful to the customers who came for the service and who are having mahindra vehicle.

I really refer my co -members who are having Mahindra vehicle to do service in mahindra balaji agencies and industries of Nellore branch. Excellent job and excellent service.Good and keep it up for the future service also.Thank you for your excellent service.

Post the installation, even thought he was busy, he took the pain to explain me the new apple car play features and other new enhancements made to the car with utmost patience.I have been driving Honda cars all by life but have never came across a service dedication as shown by Param and Firoz.

Thanking you,

P.krishnaiah.

Thu 16-02-2023 16:05

About service

I am A.Prasad.we are having our vehicle in Mahindra Xuv300.we bought our vehicle for the service. We got excellent customer service in balaji agencies and industries Nellore branch.Good welcomed staff and good service and good facilities in Balaji agencies in Nellore branch while we came

Adviser Mr.Manjunadh given good and quick response.Excellent customer service and good team work on balaji agencies Nellore branch.Really your doing good job that which is very useful for the customer s like MPlus mega camp we are happy for that and really satisfied for that ,keep going on good and very attractive camps for the future also.

Thank you for giving quick and fast response and very quick service.Good the work is very fast and fair . Your support is very appropriated by me for the excellent vehicle service.Good team work of balaji agencies and industries Nellore branch.

Thanking you,

A. Prasad.

Fri 17-02-2023 15:21

Kudos to Manish, Rahul, and Kailash (Bhilwara Dealership)

Hi Tech Mahindra,

1. Mr. Manish Sharp - He is one of the most humble and helpful tech service engineers I’ve ever met. His ability to keep his cool and to deliver service with a smile in such a stressful work environment is exemplary and very inspiring. Not only is he thorough in his technical expertise, he is also a personification of customer advocacy and service! He helped me a lot in addressing the steering/alignment issues with our new vehicle and ensured the the issue was resolved to satisfaction.

2. Mr. Rahul Khator - Be it sales, customer service, or being the voice of your customers, Rahul has got it all. He deserves a special mention for making the entire purchase process hassle free and keeping us confident in the Mahindra brand. He has been very pleasant to interact with and has always been forthcoming to help.

3. Mr. Kailash Sen - Kailash was our first PoC for the purchase and helped finalize XUV700. He was very accommodating and provided us with multiple test drives to help us compare options. He also kept us posted on the delivery status etc. and helped complete most of the statutory formalities in the process.

I really hope you will share this feedback with their respective managers, so that they are recognized for their great work.

Thanks so much once again!

Best

Nishant Upadhyay/ Aditi Chhajerh

Ph: 9214444444

Car No. 23BH2822A

Sat 18-02-2023 19:23

I wish to place on record the deep satisfaction and gratitude for Schangalaya Motors’s General Manager, Karthick K.19 Dec 2022 - when it all began…

After driving for 2,943 kms I reached Podicherry. At about 7.45 pm check engine light came on the dash panel and the Thar went in the limp mode. I was upset and concerned as I needed to leave on 21st morning for my next destination. I immediately called my Service contact, Harmeet Singh, Sri Durga Automobiles, Delhi and spoke to him. The first thing he said was don't worry as Mahindra is always “With you Hamesha”.

I was not convinced and was upset that a new vehicle is misbehaving like this. Within minutes I got a call from Mr. Chauhan, Service GM. He too assured me help is on the way and informed me that they have a Service GM WhatsApp group and the SOS has been posted and acknowledged.In the next 15 minutes I got a call from Karthick who introduced himself as the GM Schangalaya Motors, Pondicherry. He said, Mam tell me where you are and help will be there. I was taken aback that I am being assured at this hour of the day..

The service vehicle came at 8.30 pm sharp, with a mechanic also named Karthick. He used the OBD scanner to scan the error and tried his best to solve the error. At about 10.45 pm I was called by the GM again to explain that the Thar needs to be looked into deeply and they will work on the same in the morning and he assured me that the vehicle will be road worthy by evening next day. He requested to let them take the vehicle at night only. I agreed but was worried as my Thar was full of my personal belongings and I was in no position to empty the same at the hotel at that hour. I was again assured by Karthick, GM that my belongings will be safe and I need not worry. There was something in his tone which gave me comfort and confidence.

The GM again called me in the morning telling me the diagnosis work had begun, A few hours later another call from him, informing me that the fault was identified. Next was the faulty part, wiring harness, was not available with them, however it was in Chennai and he had already requested for the same and he said it is coming and will reach by 4 pm latest and 2 more hours will be required to change the part. Not once did Kathick give me an opportunity to call him to ask about the status of the Thar as he was proactively calling me whenever there was an update to be shared at regular intervals. Never have I ever experienced this, as you have to chase time and again to get an update. He again called me - part received. I was relieved. At around 8 pm he called me to say, Thar tested and all is good and asked me where am I so that the car could be delivered to me. During the day I was contemplating whether to stay one night extra, which would enable me to test drive the Thar to ensure all is actually well.I took the delivery at 8.30 pm, 24 hours later from when the distress alarms were ringing. My next concern was to check my belongings. To my utter surprise everything was as I had handed over, like even the microfiber cleaning cloth kept next to the hand brake was exactly the way I had dumped it there! Kudos to your word Karthick that everything will be intact and as you left it!!! Honestly, I did not expect that all the belongings would come back safely.

I decided at night to continue my journey as planned the next morning, basis GM’s conviction and his convincing me that all is ok and to trust him! I continued my drive the next day to Kanchipuram and finally reached Delhi on 31st Dec 2022 after driving 2,670 kms from Pondicherry via various cities, without any other issue.Out of my 39 years of passionate driving, from the last 27 years I have been driving xxxxx, and 6 xxxxx back to back. This is my 1st Mahindra Vehicle, hence I was very worried about the support I would receive in case of any problem. I would now proudly like to say Karthick, GM is the 3rd service person in the driving years who has shown outstanding customer care relationship. A solo lady driver in distress was handled so aptly and confidently by him. I was wanting to meet him in person to share this feedback and my happiness. Alas, I could not. Maybe another time! The mechanic too, Karthick really worked hard to ensure my Thar was roadworthy! What is really noteworthy above, is the fact that the GM himself was in constant touch with me and my case was not handed over to a SA, UNIMANGINABLE & WOW!!!!!!

I am very very very grateful for what you have done for me Karthicks, GM and Mechanic and wish you the very best in whatever you do. May you both always be successful in all your endeavors and come out with flying colours.

I have full confidence in Mahindra and I can continue to drive solo anywhere in the country with this beautiful and memorable experience which I will cherish always and share with one and all.

Thanks

Anjali

Tue 03-01-2023 19:23

Dear Sir

I had taken maintenance services of my ' Verito G4 , GJ 05 JB 9629 ' car from Nanavati Mahindra. Really they done best maintenance services.

They aware me about the maintenance SOP and explained what kind of service are due as per set criteria/norms. I feel very effective services when I drive the car. I would also like to appreciate about the honesty , team replaced only require spare parts ( in Quotation it was shown more spares but during maintenance they felt no unnecessary replacement) . Hope good service will give continuously good performance my car.

We Love this car due to its specious seating and Boot space. Good BHP of engine and high mechanical strength.

Special thanks to Mr. Jay Shastri and his entire maintenance team. Mr. Micky Patel ( GM) and Mr. Dinesh has also supported well.

Dear Sir/Madam,

Based on your communication with MM Motors, GM Service called me and assured that he will provide and make sure the issue will be resolved,

Based on his assurance, I have provided the vehicle to MM Motors, and my brake issue was resolved. Test engineer took me test drive after the issue was resolved.

Also appreciate MM Motors Service GM Mr Santosh, who took special attention to explain the issue details to me and also, he personally inspected the vehicle pre & post resolution.

Now my vehicle Braking function is working fine.

Thanks to Mahindra, customer care team who really helped me to resolve this issue very fast Cheers and have a great day.

Dear Concerned,

I'm a proud owner of Mahindra XUV vehicle, I felt happy and felt proud again for the service offered by your AMPL, Gerugambakkam , Chennai unit team, especially Mr Pramod who offered me excellent service in repairing my damaged Vehicle.

My rear bumper was damaged due to an accident, I was worried much as it is a new vehicle , when I brought it to your workshop I forgotten my worries

Pramod who helped a lot behaved like my brother said don't worry sir will take care and he kept his words, he called me daily and updated me about the happenings. His coordination with insurance team and updating the same was amazing.

My best wishes to him.

Happy to be a part of Mahindra Family.