Frequently Asked Questions
Is it safe to go to Mahindra workshops? What precautions are you taking?
Safety is of paramount importance to us. All our workshops have geared up to welcome you and your vehicle to a safe environment.
Will I get an appointment at my preferred date & time?
Our workshops are resuming operations in line with regional advisories. We'll be doing our best to attend to all vehicles, although with reduced staff on duty to ensure physical distancing. We would request you to check appointment slots availability on the With You Hamesha app or get in touch with your dealership to set up an appointment.
I don't wish to visit the workshop. How can I get the service done while being at home/office?
You may avail pick-up & drop facility. Please check with your service dealer and experience a hassle-free vehicle service experience from the comfort of your home/office.
With the new "Contactless" service experience, all your service-related documents will be accessible on your smartphone for viewing and approvals, without you having to handle any paper/pen/currency/payment machine. Whenever required, your Service Advisor will conduct a live video session with you explain if the workshop identifies a need for additional repairs.
To experience, download the With You Hamesha app ( http://bit.ly/WYH-APP ). Book your service appointment online, view your repair order, approve estimate revisions, make payments & a lot more.
How can I be sure that my vehicle is not infected after service?
We have put a host of safety measures in place:
- Thorough sanitization of high touch points at receipt of vehicle & before delivery
- Use of masks & gloves along with frequent handwash by all staff handling your vehicle
- Sufficient distance between parked vehicles
- A specialized "Maxicare Interior Sanitizer Treatment" that you can opt for. Respond with "5" to know more about this.
Do you have any specialized vehicle sanitization treatments?
Yes, under our "Maxicare" brand of value-added services, we have introduced a Maxicare Interior Sanitizer Treatment that effectively eliminates micro-organisms which might be present in the vehicle interiors like upholstery, door trims, handles, windows, centre console, roof lining, plastic parts, glasses etc.
We also have a range of Do It Yourself kits that you can use for regular sanitization and cleaning of your vehicle.
Please get in touch with your dealership for the treatment & kits. They'll be happy to help you.
Can I get doorstep service at my home/office?
Since we would like to ensure minimum physical proximity & for our staff to function in controlled conditions, we regret for not being able to offer doorstep service. You can opt for pick-up & drop to avoid stepping out & stay safe with our "Contactless" service.
Can I extend warranty or buy RSA without visiting the workshop?
Yes, With You Hamesha - our digital after-sales platform - gives you the convenience to check eligibility & extend warranty at the tap of a button and also enrol in to RSA policy.
I have other query/feedback
How does Mahindra handle customer concerns/feedback?
Mahindra has always been a customer-centric company. We value your feedback and strive to address your concerns and feedback with speed and empathy and in a fair and transparent manner.
How can I send feedback on my experience with a dealer or an individual ?
You can send your feedback through telephone or email or through the Queries & Feedback Section of this website or through a feedback form available at all our dealer showrooms and workshops. You can also visit our "With You Hamesha" website/mobile app (www.withyouhamesha.com)
& give your feedback in Get In touch section Or you can call us on 18002096006.
If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd, Who do I contact ?
M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida, Karnal, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible for specific dealerships. You can reach the regional offices through :
Call at: 1800 209 6006 Tweet us on @18002096006
Email: [email protected]
I have already contacted your local Customer Care team but would like some senior to talk to me, what should I do?
We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective states. The RCCM for your region/ state will contact you back if you mention this desire to any individual you are talking to at M&M. You can also send a mail to [email protected]
making a request that you want to talk to the RCCM. Rest assured you will be contacted back. You can also contact us on www.withyouhamesha.com
or call us on 18002096006 or tweet us on @18002096006.
If I want to share my concern and experience to M&M Head office . What procedure do I follow?
You can send your communication to Head - Customer Experience, Mr. Abdul Syed, on [email protected]
He will strive to respond back to you within 6 hours during working days and when he is in office. A copy of this mail communication should also be marked to [email protected]
How long will it take for my communication to be responded to ?
Our Customer Care team shall endeavour to reply to you within 1 working day.
How do I reach the top person in M&M
The top most office in Automotive Division of Automotive & Farm Equipment Sector is that of Managing Director. He can be reached on [email protected]
I am facing a product expectation gap and want this to be reported to the relevant department at Mahindra, how should I ensure this happens ?
We will be glad to know your feedback regarding any of our products. You can address the communication to: The Brand Manager and mail it to [email protected]
Who should I contact in case of product or service related enquiry ?
Please call our 24 x 7 WITH YOU HAMESHA toll free number 1800 209 6006 for your queries
How do I know that the dealership is charging me the correct prices for products and services?
For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance by Mahindra & Mahindra. This information is available on our website. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are based on hourly flat-rate as per city classification. These have been pre-defined by M&M and each job is charged by the standard number of hours that is necessary for the job. (The calculation will be done on the basis of hours required for job multiplied by flat rate applicable for the city.