Hello Mr. Gupta,
Greetings of the day, I hope you are doing well.
This is Pawan Bhatt, I've been trying to reach out to someone personally at Mahindra but unfortunately I could not find the right contact/coordinates. After a lot of homework, I finally got your email id. I seriously don't know if this is still the correct email id, since I don't want to delay communicating my emotions/experience with you, I am trying my luck with this email id, for now.
I simply want to congratulate you folks for designing a fantastic car (XUV700) and more than that for having a super
fantastic staff and providing unmatchable after sales experience. I bought my car in Feb 2022 and there were some
minor things that I was struggling to understand, I called your service center, and they immediately sent someone to
my house, to help me understand the tech part of it. A couple of days later, I faced another difficulty, to understand
a couple of car functions, and I reached out to the service center again, they promptly helped me with the best of their
capabilities and to my satisfaction. Third time again, I reached out to them (thrice in a span of 60 days of buying the car) and
I got a favorable response from the service center. I have more stories to share e.g., timely software updates at home, regular follow-ups
on the performance of the car etc. but in the interest of time I don't want to eat up too much of your time.
I have been using a xxxxxxx vehicle since donkey years, but I never got this warm treatment, never ever! I have already thanked the staff
at the service center, but I would like you to communicate this from your side, so that they feel more motivated and keep on doing the great customer relationship job.
I cannot recall everyone's name but I definitely remember the name of my SPOC @ Mahindra, he is Raghav [email protected] Mahindra Sector 37 Gurugram, what a fantastic professional he is! I would like to thank him and his entire team once again, through you this time. They are doing an excellent job and please they deserve all the praise.
Thank you, you guys are simply awesome, you make us feel great, every moment.
Keep on rising, keep on shining.