About Mahindra - Customer Care

Awesome experience - new XUV buying

Just to let you know that it was a thrilling feeling to receive my new Opulent Purple XUV W8 FWD. I was very excited when I drove the cheetah out and we all loved the XUV, the colour, engine and of course the majestic drive !!

And the majesty of the XUV is complimented by the excellent support and welcome we had at Anantcars, Bannerghatta road branch. Even though it was a Christmas holiday, they made feel so special during the handover ceremony, entire family was overwhelmed. The season's cake was icing on the joy !!. It was the best handover ceremony I had attended so far.. Special mention to Sales advisor Dinesh who patiently helped me right from test drive to on-time delivery all through last 5 months clearing my queries, multiple visits and unexpected delays from my side. Special thanks to him for all the help in clearing the documentations for loan and registration during my overseas travels. So does finance team ( Mahadeva and Jagdish) who helped to clear the loan in unbelievable speed. Special thanks to Anant cars team for all the help in getting all the things done without any hitch and minimum involvement from me.

Yes, my rating on this experience in 10/10.

Coming together is the beginning, working together is progress, maintaining relationship is success

I wish to place on record my appreciation for the way my complaint was dealt with and fixed.

My Scorpio developed a problem with the airconditioner. I called Reegan your service advisor and informed him of the problem and the urgency since I am planning to go out of station with the car.

He requested me to come to the garage and had the car checked and informed me that the motor for the blower was stuck. It was decided that the only course of action was to replace the blower and assembly. He arranged this immediately and the car was delivered to me in about an hours time, and within the estimate given to me.

This is the sort of service that I expect from your company, and must give credit to Reegan for his handling the matter.

Dear Sir,
I am Prof. Vipinendran K, a very satisfied customer of your service center. This is the first time I have serviced my Quanto (4th service - paid service) at the Zulaikha Motors Pvt. Ltd. Keelkatalai, Chennai service center. I had done the initial 3 free services with their Ambattur centre.

The service was excellent, right from the initial booking, reception and Service coordinator and Manager were very courteous and friendly. My special thanks to Mr. Sridhar, Service Manager and Mr. Anabarasan for their efforts in the timely delivery of my vehicle. They were very informal and friendly and I would say I made a few good friends at Zuliakha Motors (an added bonus for getting my vehicle serviced!!)

The vehicle has run around 1000km after the service and I am very happy with its performance till date.

I am delighted to see Zuliakha Motors and Mahindra taking a lot of effort and doing a lot of hard work to satisfy the customer. Wish you and your entire service team all the very best in all your endeavors.

Keep it up.
Looking forward to a long and fruitful relationship in the years to come

Warm Regards,
Prof.K.Vipinendran

I would like to take a min here and want to provide a very satisfactory feedback on Mahindra with you Hamesha App. I own an XUV 500 W10 and I use this app from day one without any issues.This Application has all details for owner or to the User whilst it eases out all the worries of going to the service station or dialling to the service station toll free number for service appointments or to check the bill status or service history etc. This well-developed app has all the necessary required information from the end user for their use. There are lots other options as well which can be accessed through the app like set the reminders, service notes, track and payment, Mahindra network, direction to the workshop, feed-back. It doesn't stop there, it even provides application tour for understanding the app. The best option is SOS which is very much needed at the time of vehicle break down. I would like to appreciate the team who has developed this application without any flaws and making the Users day with delight. Mahindra Team is playing a major role to get their standard widened in all the aspect and nothing less to compete with the global competitors!! Kudos Team !! Keep up the good work.

Hello - hope you're well.

I wanted to take this opportunity to express my gratitude to Mr Atish of Koncept Mahindra's Mathura Road workshop.

Over the past 2 months, he has been forthcoming and has catered to a Mahindra car owner's imminent & immediate need. Whether its my own car or a request to help my neighbour/friends, he has been extremely helpful.

Once again, thanks Mr Atish & Team Mahindra!

Greetings Mr. Sanjoy Gupta!

It is indeed a pleasure to write to you. I hope you find my mails and inputs, if not overwhelming, at least pleasing and gratifying.

While my journey on roads is commanded with your Brand M&M, the off road hassles are governed and managed by some very professional and empathetic human beings. One such human being is Mr. Raghav Sharma from Koncept automobiles Pvt Ltd, Service Station at Sec 37 Gurgaon who has been truly instrumental in ensuring that I was not mentally battered with the noise generated in my newly acquired THAR (DL 3C CU xxxx)!

Like I would have not imagined, some really annoying sound started taking toll on my road journeys in my new Thar and I was a little hassled for future maintainability pursuance. This man Raghav not only identified the defect, but rectified the same with due diligence and expeditious delivery. He also registered the defect, being the first in M&M Thar acquaints and assured that in the future endeavour also if there is no physical damage, the part will be replaced without any cost and burden.

While I continue to drive my Thar with the feeling of acquiring the Road Presence, my parents enjoy their rides in the 2013 bought XuV 5OO (CH 01 AR xxxx). Even in the recent maintenance of the XuV5OO, some truly professional work has been delivered wrt Suspension works and now the Car runs really smooth on the Bumpy Roads.

To put on records, I have also taken a test ride of your newly acclaimed venture of XuV 7OO and on my referral, an Army Colonel has booked his XuV 7OO at Koncept Automobile, Lajpat Nagar this week.

I shall try and do my bit on the platform of thanksgiving to your Organisation and professionals, I wish you keep up with the challenges on your bumpy roads and keep delivering such amazing pieces of Masterminds of Car Manufacturing and of course the maintenance thereafter.

Hello Team,

I am extremely delighted on my recent service experience @ZulaikhaMotor.

Service advisor Mr. VEERAKUMAR UDHAYAKUMAR has been of great help and provided me right guidance and insight on my 1st paid service of my car. This helped me to take informed decision. During the course of service he was in constant engagement and kept me upto date on the status I am very satisfied with the quality of work. Please pass on my appreciation on the good work.

Hello Mr. Gupta,

Greetings of the day, I hope you are doing well.

This is Pawan Bhatt, I've been trying to reach out to someone personally at Mahindra but unfortunately I could not find the right contact/coordinates. After a lot of homework, I finally got your email id. I seriously don't know if this is still the correct email id, since I don't want to delay communicating my emotions/experience with you, I am trying my luck with this email id, for now.

I simply want to congratulate you folks for designing a fantastic car (XUV700) and more than that for having a super fantastic staff and providing unmatchable after sales experience. I bought my car in Feb 2022 and there were some minor things that I was struggling to understand, I called your service center, and they immediately sent someone to my house, to help me understand the tech part of it. A couple of days later, I faced another difficulty, to understand a couple of car functions, and I reached out to the service center again, they promptly helped me with the best of their capabilities and to my satisfaction. Third time again, I reached out to them (thrice in a span of 60 days of buying the car) and I got a favorable response from the service center. I have more stories to share e.g., timely software updates at home, regular follow-ups on the performance of the car etc. but in the interest of time I don't want to eat up too much of your time.

I have been using a xxxxxxx vehicle since donkey years, but I never got this warm treatment, never ever! I have already thanked the staff at the service center, but I would like you to communicate this from your side, so that they feel more motivated and keep on doing the great customer relationship job.

I cannot recall everyone's name but I definitely remember the name of my SPOC @ Mahindra, he is Raghav [email protected] Mahindra Sector 37 Gurugram, what a fantastic professional he is! I would like to thank him and his entire team once again, through you this time. They are doing an excellent job and please they deserve all the praise.

Thank you, you guys are simply awesome, you make us feel great, every moment.

Keep on rising, keep on shining.

Cheers!

Pawan Bhatt

Dear Team,

I would like to bring to kind attention my experience with Zulaikha motors, Keelkattalai during the 2nd service of my car.

I'm a proud owner of XUV 300 W8 (O) AMT bearing registration number TN19 AR 2310 after owning a xxx vehicle for years. At times I regret why I chose xxx as my first car but as the saying goes xxx is the dream car for most of the 1st time car buyers, I guess I also did the same thing.

All this while I used to have the feeling of owning a XUV 300 coz of the built quality and its comfort. But now I have great respect and feel proud to be associated with Mahindra.

While I purchased my car with AMPL, I happened to drop into Zulaikha motors, Keelkattalai branch to attend to a snag a few months back and honestly I liked the hospitality and the way my complaint was handled. This created curiosity in me to check the kind of service and treatment I will be going through as part of my 2nd service. I drove into the Keelkattalai service centre on 18/Aug and I was welcomed. I happened to interact with the service engineer Mr. Arun, I was listing down all the issues that I observed and felt. While I was interacting with Mr, Arun I happened to meet Mr. Kannan the AGM of this service centre and he gave me an assurance that my issues will be fixed. He immediately put me across to the Technical engineer Mr. Mani and this combination of all these 3 people was deadly. They were hearing my complaints and brainstorming there itself what issue it could lead to this kind of problem. I was rest assured with so much in depth analysis my issue is definitely to get fixed.

To my surprise, Mr. Mani called at noon and explained that the issues that I was encountering were all fixed. 2 hrs later I received a call from Mr.Kannan where he said he had test driven the car and everything is fine and the kind words such as "incase of any discomfort we are here to help you - true meaning of with you hamesha". Finally it was Mr. Arun took utmost care to deliver the car as it had rained the previous night.

Truly an amazing experience. I'm very much delighted. Kindly pass on these words to your team and keep them motivated because the word service always goes unnoticed. Feel free to call me for any additional details.

Regards

Abdulla A M

While traveling to Jaisalmer from Jodhpur my @Mahindra_Thar threw a DEF error. A quick help was extended by @18002096006 team for organizing a DEF top up as soon as I reached Jaisalmer from OS Motors. Thank You for the support and Kudos to the team 👍👍👍t

I would like to share my best experience at Mahindra at JS Grover autos service centre Pathankot for servicing work of my vehicle. Hats off to the advisor who attended my vehicle this much nicely and behaviour was too polite they provide excellent work and solve my vehicle issue properly and delivered on proper time. Thanks team JS Grover autos Hp97a1682 Mahindra Bolero JS Grover Autos

A.Automovers Pvt Ltd Mahindra XUV700 Good and prompt service by Ajeet Rai It was fabulous service provided by A.Automovers Pvt ltd. service centre. My all work was done nicely under guidance of Mr. Ajeet Rai. He is very good and professional person. All staff are very cooperative over here. Best of luck Mahindra Team. And thanks to Mahindra service centre. #AAutomovers #qwikservice #Mahindraxuv700 #Servicecentre

Hello - hope you're well.

hello @anandmahindra sir I really appreciate the quality service you provide specifically to mention Relationship Manager Yash Vishwakarma at Chandrapur. He has guided me through all the service related issues always & promptly. He Knows his work well and is Supremely Talented.

Today I visited for my vehicle servicing..

@ModelFuels_MnM Dear all now my all doubts are cleared by #ModelFuels and I am happy with repair and bill. And I was blamed on Model Fuels and their staffs that was totally false and work done on my satisfaction. thanx #AnandMahindra #Mahindracustomercare #MahindraRise #ModelFuels Model Fuels ke MD sir se baat hui unka behaviour or baat chit accha tha personally mujhe phone kar ke baat kiye Mai unka sukar Gujar hu Thanks for MD sir mujhe unka behaviour and support bahut accha laga mai satisfied hu,😊

Thank you for the wonderful service

Hi Mahindra Today I visit krishnanagar M.S Motors . service is very nice also helping staff and specially thanks to Service advisor Mr.Asish Sil , his behaviour very nice Good work & give thanks to all Mahindra team And very fast service. Thank you #MahindraQWIK #QWIKService #withyouhmesha #M.SMotors

Excellent service Indiranagar Lucknow service.

Hello Mahindra

XUV500 I visit in narain automobile Indiranagar Lucknow service centre and for my vehicle service my vehicle service is very nice and awesome and all work done in proper time. Thanks to my Rm Faisal for excellence service. Overall great service experience with team #Mahindra XUV500 #QWIKService #qwikmahindra #AnandMahindra #naranautomobil4 #customerfeedback #WYH

Hi, team Mahindra Good afternoon Overall service experience was good and quick service provided there. Fully satisfied with service and service quality was also good . Service advisor ansar pasha and other staff behaviour was good and washing also fine properly. Thanks team #WYH #QwickService Mahindra Mahanth Motors Mahindra Bolero.

Mahindra XUV500 Vvc Motors-Hyderabad I'm visiting vvc motors KUKATPALLY today for my vehicle servicing quickly done my vehicle all work is good service advisor Mr Vikram is very nice person all staff behaviour is good my experience was good 😊TS08GX2821 Thanks team vvc motors KUKATPALLY Mahindra XUV500 #WithYouHamesha

#withyouhmesha - Vvc Motors-Hyderabad

Dear Mahindra service team

I am humbled and grateful to @anandmahindra and his team for wonderful response for the problem I was facing with my Xuv700. Also heartfelt thank you to Pawan Sharma and his team Samiran (Co-tech iconic,Lekhi,Nlg) also wish to get the same response in future. Thank you.

Thanks you .

@NarainAutomobi4

I came to Narain Automobiles for my vehicle Xuv500 service.. It was nice experience for me My vehicle ready in my promise time.. I'm really happy for the lovely service provided by Mr. omendra Pratap Singh

Hello - hope you're well.

I'm delight to share my experience with A.Automovers Pvt Ltd. ...regarding service of my Mahindra XUV300...I was attended by Mr. Monis khan . He is very kind and helpful. All the technician are well professional and trained....

I am fully satisfied with the service.

Today I visited for my vehicle servicing..

really appreciate your efforts to resolve my problem with minimum possible time thanks Mahindra group my service rm was Mr Ravi Teja vehicle no AP37cu8857

Thank you for the wonderful service provided by automotive Mahindra prasadamapadu Vijayawada for my xuv500

Today we came from Goa to Kolhapur. I gave my vehicle to Trendy Wheels Kolhapur for 2nd service which is of 10,000 kms.

I had requested them to complete the service today and despite several pre-appointments they completed my

vehicle service in 2-3 hours only. Very satisfied with the service and the overall team. #QWIKService

Thank you for the wonderful service.

Excellent service response by Amit motors Bahraich .

Today I came here with my Mahindra XUV3OO for service. Excellent work and staff members are so helping. And thank you so much Mr. Vikas ji I am very happy to get delightful experience from here.

Thanks team Amit motors. Amit Motors Pvt. Ltd Mahindra XUV300 Mahindra With You Hamesha.

Hand over the vehicle for full body painting work at Schangalaya Motors bodyshop pondicherry.... They done a tremendous job in all the way.... Excellent finishing of painting work...

Thanks to SA Mr.Vasanth and the manager Mr.Shakthivel sir... Keep it up team... Mahindra Scorpio PY01BR5386...🤩💯

Hi team Mahindra Today I visited Leader Automobiles kankarbagh patna for my vehicle paid service done BR01PK5053 . am totally satisfied with entire team ad host as well as entire team of leader automobile.

very careful work is done with the entire team of leader automobile. Thank you leader team. #AnandMahindra #speedexpect #MahindraScorpio

#withyouhmesha - at Leader Automobile

Dear Mahindra customer service team

I am extremely delighted the way my concern has been resolved. For sure such promptness is beyond expectation and so I would like to thank you for reinstating my trust in Mahindra today and always.

The issue was resolved within 48 hrs and the vehicle is handed over in time. This helped me meeting my other commitments as well.

Would also like to say 'Thank You ' to the entire team of Mahindra and Raj Auto specially Mr. Sukhbindar who personally got involved in resolving my issue and was promptly updating me all the time.

This proves how valuable Mahindra brand is and for me it proves Mahindra is with Customer Hamesha. 🙂🙂🙂

With such a great customer and service provider engagement I can proudly say that my next car will be Mahindra only, which I am planning to purchase in next 2 months.

Thanks you .

Respected Sir,

I own a 2021 Mahindra Thar which had an issue of a peculiar noise from the rear axle region and was being worked upon by President Motors, Udhana with complaint number CF2300xxxxxx.

I am happy to report that the issue has been satisfactorily solved by the Mahindra Team. I would like to extend my gratitude to Mr. Sanjay Kamlani from Mahindra, Mr. Prasad Vichre, Mr. Imran, and Mr. Mitesh Makwana from President

Mahindra Udhana service centre. They have always been courteous and understanding for the issue and have always strived for customer satisfaction. Their dedication towards finding the root cause of the issue and finding a suitable

solution is commendable. The quality of work is simply incredible, the vehicle feels brand new (The vehicle feels better than new). The ride quality and stability of the vehicle has improved, along with it the vehicle has become

smoother and feels resistance free to drive. Also Mr. Sanjay had shared a few Do's and Dont's with me which I will be taking care of. My family is truly impressed by level of work carried out and they are very happy and have fallen in love with the brand Mahindra and their commitment to their customers.

Looking forward to owning more vehicles from Mahindra, and covering more and more KM's with my Thar (Recently crossed 20000 Km). Once again thanking team Mahindra for providing exemplary service.

Hi Mahindra I am the owner of Bolero KA50Z3870 came for service and body shop work. Really I am satisfied with Jain's Vellore service. Mohan attends and response is very good. Hospitality nice, Excellent infrastructure. Thanks to Jain's service team and Mohan has done a fantastic service. Once again thanks to good response and quick service.

#withyouhmesha - Mahindra Jain Cars & Auto Sales

Appreciating to Mr. Amir (QC) for onsite resolution of my father's vehicle, which got breakdown 25km away from Gonda but he visited at immediately & resolved the issue.

Thanks to #Amir & #Amitautogonda for quick solution

@[email protected]_Auto #Roadsidebreakdown#service

Thanks you .

Dear Dr. Shah,

My relationship with the Mahindra Group started in 2003 when I bought a Ford Ikon. The relation has evolved all the way to my using hand sanitiser made by Mahindra Summit Agriscience. I have been driving a Scorpio since 2009.

On the occasion of booking my next ScorpioN, it is a good opportunity for me to put on record my appreciation for your team member, Zameer Shaikh at NBS International. I have no hesitance in stating that he is instrumental in inspiring me to book the new vehicle.

I have been interacting with Zameer since 2014 when he was responsible for the body shop at the Reay Road workshop. Over the years, he has become my quasi relationship manager.

His leadership skills are evident when I observe consistency of excellent service across the spectrum of staff at NBS Goregaon, from the pickup driver to the front office staff to the service advisor to the mechanic to the breakdown engineer to the accounts person to the security guard. The leadership was even more evident during Covid peak when there were cost & staffing challenges.

Over the years, I have gone through the experiences of routine periodic service to stranded on the road breakdown service to accident repair service. Zameer & his team have been a saviour through it all.

May I take the liberty of requesting a note of appreciation for him from your desk.

Thanks

Hello - hope you're well.

Having and had great service experiences during my trips to himanchal Pradesh.

This is my fourth service experience since my upgradation from xuv 500 to 700.

Mr Nitesh and other staff are damn humble, polite and energetic, I never waited.

Once again, thanks Mr Nitesh & staff!

Greetings Mr. anandmahindra!

I am really impressed by Mr omendra and narain automobile Lucknow

Service was outstanding for my xuv500 so thanks for giving me excellent service @NarainAutomobi4 #QWIKservice #mahindraQWIK #why_up_mahindra

I appreciate efforts taken by Mr. Gyan at NSB Goregaon for doing an important work of linkage wiper in my XUV 500.

Generally whenever we visit NBS Mr Gyan and his team has always helped with quick and good services.

I am always satisfied with the work.

Once again, thanks Mr Gyan & team!

#BellaryMotors Mahindra Service centre (Wadravatti,Gangavathi)thank you

for your very quick response and service as we got stuck in our XUV500 middle of the way from Goa to Hyd.

appreciate your timely service and support #mohammadAli @anandmahindra @MahindraRise @MahindraXUV500

@sireeshauto @anandmahindra @Xuv300Club Very good service and a very helpful staff.

Deepak Kumar has been really helpful since the beginning through my insurance claims.

Really satisfied with the hospitality and service.